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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3998 reviews)
cody h
April 09, 2026
1 out of 5
Terrible customer service. I was trying to buy a watch band for my Samsung galaxy 7. No help was offered. Took ten minutes to get someone's help. Then they say I dont know what to tell you. Terrible shopping experience. Ill stick to online shopping from now on
Nate L
April 09, 2026
1 out of 5
Massive Security Breach and Unacceptable Service
I am beyond appalled by the service—or lack thereof—from Best Buy. My initial refrigerator delivery arrived missing the back panel and all documentation. The replacement attempt was even worse.
The delivery crew arrived an hour before the scheduled window. When I didn't answer (as I wasn't expected to be there yet), the driver entered my tenants’ home uninvited and without knocking. My tenants are in their 80s with limited mobility. This stranger walked into their kitchen and started opening their refrigerator while they were in the other room. When they called out to him, he simply walked out without a word of explanation.
This is a terrifying breach of privacy and safety. Best Buy is responsible for the subcontractors they hire. Entering a private residence uninvited is a legal and safety nightmare. Absolutely unacceptable.
Kerri M
April 08, 2026
4 out of 5
Had to ask for assistance. Fyi restrooms out of order....they have portapotty
Judi S
April 04, 2026
5 out of 5
Helpful staff.