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Best Buy Reno
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3785 reviews)
David S
February 20, 2025
1 out of 5
Idk how else to express my frustration with best buy as an entity, how am I gonna spend money and then be forced to wait hours on end for a product I should've received at purchase. It's been 6 hrs since after you took my money it's bad enough I have to wait to get money I earn working, now I have to wait to get something I want to relax with for waiting on the money I earned. Make that make sense. I make my money so I can enjoy it when I want not when y'all decide to not work.
Response from Best Buy
February 20, 2025
Hello, David Speake,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64834896. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64834896
Thanks,
^Ezra
Serena P
February 16, 2025
5 out of 5
Really great employees, very helpful, answered all my questions and helped me get the right product for what i was looking for!
Hailey M
February 12, 2025
1 out of 5
Bought an Apple Watch had it shipped and in the box was only a charger and the band wtf. And all they could do was say come in
Response from Best Buy
February 13, 2025
Hello, Hailey.
I can understand your feelings here and would be frustrated as well. We would be more than happy to look into this for you and see what other options may be available besides visiting a Best Buy location. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64808095.
Best,
^Allison
Mike Q
February 09, 2025
1 out of 5
ABANDON ALL HOPE YE WHO ENTERS HERE
I walked in looking for the "NES world championships" game. 5 employees were at the front door. One asked "how can I help you?"
I said "I'm here looking for the NES world championships on the switch"
Employee ' "it will be in the back by the switch games"
Me - "so you guys have it?"
Employee- "I'm not sure, what you see is what we have"
Me - "can one of you help me?"
At this point the other employees she was talking to seemingly got frustrated with me asking for help. The employee just continued to point in the general direction of the games.
I've come to find that not only was every employee that talked to me useless, but it's also very clear that "what you see is what we have" means they seriously have no clue, and really don't care to help.
I would give this store ZERO stars if I could. Thumbs down on this place. I recommend you use the FB marketplace or other resources. Such as ebay. Your pricing will be better, and you dont have to awkwardly ask for help.
This place can't be trusted.
Response from Best Buy
February 10, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64796023" and share your full name, email, and phone number.
Thanks,
^Jacob