Best Buy Reno

I wanted to share what I’ve been through with Best Buy and Geek Squad because this whole experience has been a total headache. I have been a loyal Best Buy customer for years, but after this, I don’t think I’ll ever buy from them again. Back in September, I ordered an LG G5 65-inch OLED TV. My first delivery was scheduled for October 3rd but it never showed up. No text, no call, nothing. When I contacted Geek Squad and Best Buy support, I got two completely different answers. One rep told me the delivery was canceled as “high risk” without anyone notifying me, and another told me it was still “out for delivery.” I had taken the day off work and prepared for the delivery that never happened. After multiple calls and being told “no supervisor is available,” the delivery was finally rescheduled for October 10th. When the TV showed up, it was tilted on its side in the back of a dirty pickup truck. The same company that refused to let me take it tilted in my own SUV because it “could damage the screen” literally delivered it that way themselves. Sure enough, the back panel was warped and loose. The executive resolution rep, Daniel, even admitted that televisions should never be transported flat or tilted, but he still refused to offer anything beyond a basic exchange or refund. This isn’t my first issue with them. Earlier this year, Geek Squad tried to deny my protection plan coverage on another product, claiming it didn’t qualify under my GSP contract. It took weeks of fighting, showing proof, and escalating before they finally honored it. After all that, all they gave me was a $50 gift card as a “gesture.” Now with this TV situation, it’s been the same kind of runaround all over again. I have clear photo and video proof showing how the TV was delivered on its side, but Best Buy still refuses to take any real responsibility for it. All they’ve offered is an exchange or refund, even though the damage was caused by their delivery team ignoring their own policy. In the end, I agreed to pay the difference and exchange for the larger 77-inch version just to finally move forward, but I shouldn’t have had to go through weeks of stress, conflicting answers, and ignored escalation requests to get a working TV. If you shop at Best Buy, document everything. Keep receipts, take pictures of deliveries, and don’t trust verbal promises. Once you’re past the store level, getting help turns into a full-time job.

Bought a new laptop and had my info transferred. The process went well and I had them help me connect my old printer to my new computer. That turned out to be difficult but the advanced tech persisted and was able to get it connected. Very happy with the whole experience from the purchase through full transition to the new work environment.

Easy peasy

Eli in Latptops was kind, enthusiastic, determined, helpful and knowledgeable. Went twice plus another BB and no one helped me as much as he did. Very swift too. Thanks Eli for turning around my experience. Ppl like you are why BB still exists. Customer Service and being able to test tangible products.