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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3944 reviews)
Abd V
January 04, 2026
5 out of 5
Well Serviced & Patient, Victoria was Fantastic & Friendly with customer service in helping me with specifics in merchandise products availability. The Team is Great & needs a raise!
Mac L
January 04, 2026
2 out of 5
I'm the Mexican who wanted to simply get some info on some 3rd party speakers and the compatibility with my 2011 CRV and hopefully make an appointment but apparently that was too much to handle, nmms güey.
I appreciate the associate who tried to help but man he was woefully unprepared.
Tree J
December 29, 2025
1 out of 5
Twice in a row they completely messed up my order. Put me in a pickle again! Absolutely double triple check everything
Response from Best Buy
December 29, 2025
Hi there,
Thanks for sharing your experience with us. We can understand your frustration regarding encountering issues with your order. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/yib9i1), Twitter/X (https://bby.me/wja0l9), or Instagram (https://bby.me/n3odj0) and mention your "Google review #97436," we'll be happy to look into this with you and provide any assistance you need.
Darla R
December 28, 2025
5 out of 5
Had to visit the Geek Squad at Best Buy for a broken screen on my 2023 MacBook Pro. Shanen was extremely helpful throughout the entire process. Since my AppleCare had expired a few months before the screen cracked, we knew the repair would be costly. While the required diagnostics were running, Shanen took the time to walk me through Best Buy’s inventory, including new, refurbished, and open box options, so I could compare alternatives.
The screen replacement quote came in just over $800 with a two to three week turnaround, which was consistent with a private Apple repair shop, though Best Buy’s repair timeline was longer. In the end, I decided to go with an open box 14 inch 2025 MacBook Pro instead.