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Frequently Asked Questions About Best Buy Reno
How do I check product availability at the Reno Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Reno Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Reno stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Reno Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3987 reviews)
Monica H
March 19, 2026
4 out of 5
Very helpful in showing me what to look for in purchasing a quality laptop last week without spending on things that I won’t use.
K. T
March 18, 2026
5 out of 5
Ordered on line, and order was ready for quick.
Great customer service.
Leslie “
March 16, 2026
1 out of 5
Found this samsung 85in open box deal at this store .. drove 3 hours to get it.. before I bought It I called the store to make sure it had a box and I would be able to transport it over the mountain's with no problem and it would be protected, I was assured they have boxes and cardboard and xardboard and they will make sure its secured and travel ready and this is how they brought it out and loaded it with barely 2 sheets of bubble wrap.. I didn't get out of the parking lot before the poorly wrapped job started comming undone and ballooning out theres no way im making it 3 hours home... best buy way absolutely useless and refused to help any further
Response from Best Buy
March 16, 2026
Hello, thank you for leaving us a review. Being able to properly plan ahead for your purchase with accurate information is important. Can you please reach out to us on Facebook (https://bby.me/Aa3aeb), Twitter/X (https://bby.me/lB74Dw), or Instagram (https://bby.me/2RPst5) with more information about your experience? Please begin your message with "This is regarding my Google Review #130112".
Matthew S
March 14, 2026
5 out of 5
In and out quick when ordering on line