Best Buy Fargo

Literally the worst customer service after the purchase. Original purchase and salesperson was amazing. Shoutout To Morgan. After though absolute nightmare. Sold me a product that they said worked open box. Got it home after carrying it with no bag or box up 3 flights of stairs. Tried to use the product. Wouldn’t work. Took it in and they wouldn’t fix it or give me another one. So returned it. Got home and remembered something tried calling the store. Automated system then pushed to some overseas compny that cant connect you with your sales person at the department in your city. Called 3 more times trying different things. Finally got a american who gave me a extension. Tried it. Got pushed to an mailbox that was full and couldn’t leave a message to have me call them back. What owner doesn’t check his messages to ensure quality service. Literally the worst. Pissed and pretty sure I will be going to the store directly for now on and working with only that associate cuz best buy sucks. Pretty inconvenient when you cant even call to get ahold of your sales person. You have to drive all the way to the store. Corporate I know you watch these reviews. Fix it!!

Getting someone to help sometimes are a bit of a drag but ones someone is there to assist you the service are good. Was standing at the mobile phone desk so at least 8 mins with everyone walking past. Had to go up to 2 people clowning around with each other and ask for assistance.

I had an excellent experience at the Best Buy in Fargo. Jackson went above and beyond helping me with my product return and exchange, and his manager, Dylan, made the whole process smooth and stress-free. They were both professional, patient, and genuinely willing to help. It’s not easy to find that kind of customer service these days, really appreciate all the support!

I love coming here to get all thongs for my phone and other electronics they have a wide variety of options and their employees have also been incredibly helpful and kind!