Frequently Asked Questions About Best Buy Porter Ranch
How do I check product availability at the Porter Ranch Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Porter Ranch Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Porter Ranch stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Porter Ranch Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1846 reviews)
SERJ S
March 28, 2026
1 out of 5
I ordered one lens from other best buy store to pick up from burbank location. I didn't even touch the box and I asked pick up section employee to check the condition of the lens. Per the box and item condition I decided not to take the lens and return immediately. The employee asked me to pay 15% restocking fee for an item that I didn't even open or touched. I asked for full refund but he called his manager and the manager didn't return the item and offered exchange that I need to wait another 7 days to pick up from different store. This was very negative experience. To me items seems used or opened box. I purchased multiple lenses and I can tell easily if the condition of the lens is new or open boxed. I won't purchase any more items from best buy anymore.
Response from Best Buy
March 29, 2026
Serj,
We can imagine the frustration you had with your lens order and would like to offer our support. Please send a private message to Facebook (https://bby.me/ALTRCR), Twitter/X (https://bby.me/tupP3N), or Instagram (https://bby.me/u87Ojq). When doing so, please reference "Google Revieww 136053".
Stephen M
March 25, 2026
5 out of 5
The "Best" for a reason.
Marc H
March 10, 2026
5 out of 5
Shout out to Sam from geek squad I went in with a pc software problem and they were able to get me set up with an account and a fix within hours super helpful
Greg B
March 07, 2026
4 out of 5
I miss Fry's Electronics and the nearest Micro Center is at least an hour and a half away. So that's where Best Buy comes in. Unless you go online which you'll run into Best Buy there too. They had what I needed (just not as wide of a selection) the price was reasonable to other places, it was convenient and the employees are always helpful for me.