Marisela P
February 20, 2025
Any disabled adult can't come to this store right now because they do not have restrooms available?🤔
Response from Best Buy
February 20, 2025
Hi, Marisela,
Thank you for taking the time to share this review here with us, although to hear there are no restrooms available at this location is quite concerning. We would like to get some more information from you, and ensure this is escalated to the appropriate teams to address.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64835140. We look forward to hearing from you!
Regards,
^Katie
Beatriz R
February 20, 2025
Found what I needed and the agent was very kind and patience with us. Good customer service.
I went in for a copy of windows, walked to the Microsoft area, asked where I can find the windows 11 key copies, the dude sent me to the geek squad area. I stood there for a few minutes waiting in line before I decided that can't be the case. Sure enough I wondered around and found the box by the wall. 5 min wasted, not a huge deal, would have been longer if I waited for the geek squad guy to finish with the customer. I could have gotten the key online, but been a while since I walked in the place, now I remember why lol.
I waited for service for several minutes. I finally asked for help, and I didn't receive service. I will not go back.
Response from Best Buy
February 07, 2025
Hello, Betty,
Thank you for your feedback on Google my Business. Not receiving the award-winning customer service from Best Buy is upsetting. We would like to hear about your store interaction, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64785996", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay