Was sold the wrong thing which isn't a biggie. Fortunately the return process was painless.. dude that was there on friday around 4ish or so was chill n got me outta there in no time with a smile on my face. Literally fully restored the prior L which is more appreciated than most ppl would consider. Thx n peace
Always readily available to assist when I order for pick up. Staff are friendly and helpful all the time, in my experience.
was looking for a clicky keyboard and found a huntsman mini on sale but didn't know if it was clicky so i went in front of a camera and opened it slightly, i clicked it and loved it and i went to ask an employee if the price was right, then i was walking around WITH THE BOX IN HAND when the manager asked to see everything and asked where the keyboard is, like its not in my hand?. then he asks where is it as he holds the box like he doesn't feel like a keyboard in there, then we go to the front where he clearly see me put it back in the box. Then i ask for the keyboard back but then he refuses to sell me that one and tells to grab another one even though that was the only black one there, so left me to buy the white one. He was nicer at the end and was more sincere which i appreciated but to all the workers that watch those damn cams watch the whole damn thing before you go and act stupid as hell to an innocent person. Like think before you act dummys.
work in tech and don't know how to use it!
Response from Best Buy
January 27, 2025
Hello,
Thanks for sharing your feedback with us. I understand finding the perfect keyboard can be important, so I understand being told you couldn't buy the one you'd found, wouldn't have been welcome news. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64734097" in your message to us.
Sincerely,
^Melissa
That place needs more staff
Response from Best Buy
January 23, 2025
Hello Victor,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64720988" and share your full name, email, and phone number.
Thanks,
^Vanessa