Best Buy Burbank

09/20/25 This review is based on my experience when visiting Best Buy. I went to the Best Buy at the Empire Center in Burbank to get a mobile phone and a plan. When I first arrived, there were about 5 associates in the mobile section with no customers at that time. I asked one of them a couple of questions, but he didn’t know the answers.I asked him if there was someone who actually knew about the phones, and he said, "I actually don’t work in this department."So I went to look at the phones and took several minutes deciding which one I wanted to get. I went to the desk, and there was no one there. There was another guy also waiting. He said he had been waiting for 10 minutes, but no one had shown up.I went and asked another associate to please call someone to help us out. After a few minutes, associate Angel came over to help. I told him I wanted to find out about a certain phone and the plans. He said he didn’t know anything about it and that the two associates that work in that department had gone to lunch at the same time.I asked him for a manager, and he said, “I am the store manager right now.”I asked him, "So you are the store manager?" and he said yes. I told him as a manager he should know better than to send the only two associates to lunch at the same time. He just laughed, and I couldn’t understand what he said.I asked him; I wanted to get the regular store manager’s name. He said he didn’t know who it was and would have to look it up but not at the moment. I then asked him if I could talk to another manager, and he said I could but it would only be a department supervisor, and again said he was the store manager, laughing as he said it. I decided to go ask in the front. I asked another associate the name of the store manager, and he said it was Veronica.I asked for the last name too, and he said he didn’t know it. I asked if I could talk to someone that might know it. He then pointed to another associate and said he will probably be able to help. I turned towards that associate and explained what had just happened. He told me his name was Chris and he was the general manager in training. We talked about the issue a bit more, including sending the only two mobile department associates to lunch at the same time. He agreed with me that it should not have happened. Chris apologized and said he would be talking to Angel about it. I asked him if Angel was above his position, and he said no. I am above Angel’s position and again said he would be talking to him about it. When associates at a large company like Best Buy behave in that manner, it shows the poor job upper management in the store is doing, starting with the store manager. If an associate like Angel, even if he is a supervisor or a department manager, can represent himself as the store manager, it shows the lack of supervision or consequences going on.Especially that Chris, the general manager in training, was available at the time, something that Angel had to know but still said there was no one above him and he was the store manager at that time. My experience left me with a feeling that at this store there is a lack of training, supervision, and consequences, the reason associates are doing as they please. I will also file a complaint with corporate. I believe it’s important for them to know what is going on in the store.

Great customer service

Lo mejor de lo mejor

It's pathetic that a best buy employee didn't know if they sold Meta Quest Gift Cards. Very poor service. I mentioned to the cashier what happened he starts pointing where they are by that time I was already paying for one. I mentioned to him as a feed back. I guess he couldn't tell I was already paying for one. POOR SERVICE!