Best Buy Pinole

I was so excited when I made that online purchase, eagerly awaiting its arrival at my doorstep. My heart sank when the tracking info claimed it had been delivered—delivered! I wanted to believe it, but deep down, I knew something was terribly wrong. I’ve got a security camera right in front of my house, watching every move, and it didn’t catch a single glimpse of any delivery person. Not a shadow, not a sound—nothing! Desperate for answers, I rushed across the street to my neighbors, practically begging them to check their cameras. My hands were trembling as I waited for them to pull up the footage, hoping against hope that maybe, just maybe, they’d caught something I’d missed. But no—they shook their heads, their faces blank with confusion. No record, no trace, nothing. It was like the package had vanished into thin air. That same day, I stormed into Best Buy’s chat support, my frustration boiling over. I’d already jumped through every hoop they’d asked—every form filled, every detail triple-checked—and still, I had nothing to show for it. They tried to smooth things over, promising me a refund and a replacement item I could pick up in-store the very next day, March 26th. I clung to that shred of hope, counting the hours. But when I showed up, buzzing with anticipation? Nothing. Empty-handed again. Fuming, I fired off another message to the chat. They fed me more assurances, swearing up and down that the item would be there, that I just had to trust them. I did—I really tried to. But now it’s March 31st, and I’m still sitting here, staring at my empty porch, my patience shredded, my trust shattered. Where’s my package? Where’s their promise? I’m done waiting. Thank you best buy, great service but poor resolution.

I placed an online order and it was ready once I arrived at Bestbuy. I walked in showed my ID and I was out the door

bought a re-boxed TV this morning in the Pinole store no it had the inspected tape around it. got home it was missing the mounts and the remote. and it says that on the receipt? we dont get the receipt until we pay for it how would we know? that is deceptive. we are in our 70's dont need this crap.

Great little ballpark to watch SEC baseball ⚾️