Best Buy Vestal

If I could put zero I would. Why does a customer have to pay the price and suffer, why should a parent be told that someone is secured and then after a conversation with the people that were supposed to make it happen and make sure there was no issue have everything flipped completely? Then you want to go to your local Best Buy to buy products and they’re only selling 1. There’s no way a case only comes with one. But even more when did it become ok for a company to make an empty promise, isn’t there false marketing in there? Epically for my situation, I know other people have dealt with worse. Only way to make it better is put it on here and show just how many of us are unsatisfied, defeated, and disappointed. As a company why do you allow your employees first dibs, why does you give friend advantages, why is it okay for an employee to put a high demand item in a mobile order bin? I was under the influence that you can’t get them online unless you’re pre-ordering. I was also under the influence that Pokémon company was providing stock for CUSTOMERS, taking 1 as a collector and employee may be one thing. But to scalp then entire stock and then be found selling for 2-3 times the retail price. Crazy how a company selling another company’s products decides that the customers are only going to be us and our friends, if your lucky and show up right when it gets there you can get 1 but if your not good luck finding anything

After being directed thereby online rep, no one could help with appliance repair.

Stopped in to our local Best Buy in Vestal, NY. We were "issued" an e-gift card via Geek Squad which never was sent. Luckily, we had great customer service from Erin,the manager. She was so helpful and reassuring. We ended purchasing the new TV & we will take care of the refund later. Thank u Erin for being fantastic!!!

I have been to the Vestal store many times because of online orders and in store purchases. I have always had courteous prompt assistance, and have zero complaints.