Best Buy Vestal

Terrible service. Drove an hour to try and exchange an item I purchased online after pickup. The item I was picking up was about 1020$ so not so cheap, when arriving I found the item I was looking for and proceeded to make the exchange. They informed me the item in store was 100$ more expensive online. After a long debate of them apparently not knowing how to use their own website, they told me I had to buy it online then do a pickup in store for the item I was currently buying…. They said they can’t change the price and no one knew why the price was different. Since I was doing an exchange I have to wait for my bank to clear the funds to purchase online. So all out failure to give any assistance. The most they were trying to do is discredit the item I was buying saying it was different or at one point they added 2 to my cart and told me look it’s actually 2040$….. what a joke. I pointed it out then they said the model number was different than in store until you can see the model number in huge letters on the box matching it online. It’s like they did more work to say I was lying or the website was lying than actually just fixing the issue. He refused to contact anyone that could solve the issue. Never again. I am fully done with every Best Buy, their all scammers. You know of your reading this you have been scammed too :) Edit: I see the owner responded, I asked for you when I was in store, then when I follow your link you can’t actually send any messages. Nice…

Excellent Customer Service!

Thank you Pat for your assistance and knowledge.

Went in to demo and buy an Asus ROG Ally X. Walking in, there was an employee that asked if I needed anything (2 stars instead of just 1). I told him what I was looking for an he just pointed me in the right direction and told me if I needed anything to go to Customer Service. The display ROG Ally X was powered off and the anti-theft lock was blocking the power button. But after trying out the feel of the controller, I apparently moved the lock in just the right way that I got it to power on. It took quite awhile to boot, showed a Blue Screen of Death, rebooted again and finally booted up to Windows 11. While I was waiting for it to boot, I was looking around if there was any employees I could ask a few questions about it and see if they even had one in stock. But there was no one to be found. I started over to customer service but there was a huge line just to ask if they had the product in stock. I went back to the front to where I originally talked to the one employee. He ignored me while I was walking up to him and he went over to customer service. So, I just walked out the door. I may get the ROG Ally X while I'm in Watertown. The Vestal location seems to be lacking the customer assistance that Best Buy is known for. When I worked for Best Buy many years ago, we would never let a $900 sale walk out the door.