Best Buy Spring Hill

I don't order from them anymore. I ordered a mid speaker that wasn't delivered and sent back to the wearhouse wo calling me to confirm they were in the grounds to deliver the item...Not Good For Business!

I recently decided to add another sub woofer to my Sonos Home Theater system which already had 6 components. (All or most of those 6 components were previously purchased from the Best Buy in Spring Hill FL) I knew exactly what I wanted and found a leftover brand new Gen 3 subwoofer (black) for a great price on bestbuy.com. I put the subwoofer in my cart and was ready to check out when it occurred to me that the Best Buy in Spring Hill might have the same product in stock at the same price. If they did have it in stock locally, then I could pick it up the same day and I would be supporting my local Best Buy location. So, I left the subwoofer in my cart online and made a quick call. The Best Buy rep at their Spring Hill location told me they didn't have it in stock, and he asked if I wanted him to place the order for me. I told him: "No thank you, I already have the item in my online cart and I am ready to check out." Within a few minutes of hanging up the phone, I received a surprising email from Best Buy which stated: "We've created a cart for you on BestBuy.com with the items you were interested in. Use this link to review your items and place your order." Based on the circumstances, that email might have been more accurate if it had stated: "We have RECREATED a cart for you because the Best Buy Rep you spoke to wants to get credit for the sale even though you explicitly told him not to place the order on your behalf because you had already put the item in your online cart and were ready to check out before you ever spoke to him" The circumstances strongly suggest that the guy I spoke to at the local Best Buy had picked my name/ph number from caller ID, pulled up my existing account from the prior purchases and added himself to the sale despite the fact that: 1) I told him not to place any order for me and 2) he did not sell me anything or provide any product information other than " We don't have that in stock." Some time after I had purchased and received the subwoofer through bestbuy.com, I received an email asking for feedback on my purchase experience. I provided detailed feedback similar to what I just stated above and I gave very low ratings. Sadly, nobody from bestbuy.com has attempted to contact me regarding my negative feedback. This suggests that nobody at bestbuy.com is paying attention to the after sale survey responses or they simply don't care if their store reps disregard a customer's wishes and engage in shady behavior. Heck, my initial perception may not have been accurate and I was open to changing my evaluation if justified by a logical and believable explantion from anybody at Best Buy. So I now have to post this review on the local Best Buy store to see if they care enough to respond. I spent several thousand dollars on an Arc soundbar, 2 ERA 300's, 2 Five's and 1 Gen 3 sub all or most of which were purchased from this store initially and then recently added another Gen 3 sub purchased via bestbuy.com. (I also purchased a 75" Samsung TV from Best Buy in Spring Hill less than 2 years ago) I would expect somebody at Best Buy to address my concerns and try to retain me as a customer for future purchases.

Great people and great knowledge. Store was very clean.

Nice experience