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Frequently Asked Questions About Best Buy Hammond
How do I check product availability at the Hammond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hammond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hammond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hammond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1394 reviews)
tommy k
July 30, 2025
1 out of 5
Terrible customer service. Won’t go back to the Hammond store.
Response from Best Buy
July 30, 2025
Thank you for sharing this experience, Tommy. This is not the experience we want for our customers. We strive to make store visits an embracing, simple, and enjoyable experience each and every time, and we definitely expect our employees, from top to bottom, to conduct themselves as professionally as possible in every situation. I appreciate you choosing us for your purchase, and I'd like to get this reviewed for you further.
Please send us a message with more details through our social media channels on Instagram (https://bby.me/aj0y2s), X/Twitter (https://bby.me/4zal1s) or Facebook (https://wwwhttp://facebook.com/bestbuy). Also add Google Review 22619. We look forward to hearing from you.
Sincerely,
^Deysha
Craig G
July 15, 2025
5 out of 5
Employee very nice and professional, item in stock
kriss L
July 13, 2025
1 out of 5
I didn't like this store at all. I waited for about 30 minutes to pay for just a pair of headphones, and there were workers available They were all around the store walking from one side to the other others on their phones, or just chatting among themselves. Terrible workers to be honest.
Response from Best Buy
July 13, 2025
Hey there, Kriss,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/vveggg), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #15049" and share your full name, email, and phone number.
Thanks,
^Jacob
Steve P
July 11, 2025
3 out of 5
Not as well stocked as other best buy stores :/
Response from Best Buy
July 11, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to find what I will be able to take my items home when I leave the store. Its part of the reason I liking shopping in store still. Can you please reach out to us via private message on Facebook (https://bby.me/qitx9p), Twitter/X (https://bby.me/r8thcy), or Instagram (https://bby.me/fxk7c4) with the information below, as well as more detail about your experience? Please begin your message with "This is in regard to my Google Review".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^ Josh