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Frequently Asked Questions About Best Buy Hammond
How do I check product availability at the Hammond Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hammond Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hammond stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hammond Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1426 reviews)
Jason H
January 04, 2026
5 out of 5
Great customer service!!
Tanishia A
January 03, 2026
1 out of 5
I am writing this review in hopes of preventing others from losing money due to a failed and mishandled delivery experience from Best Buy in Hammond, La. Additionally, Best Buy, has not been very active in providing a resolution.
I purchased a laptop gift from Best Buy to be delivered to my mother’s home. The delivery was handled by Roadie, which operates similarly to services like Shipt or DoorDash and serves as a delivery partner for Best Buy.
Using the Roadie app, I was able to track the driver in real time and noticed that he appeared to be one street over from my mother’s home rather than at the correct address. I attempted to call and text the driver multiple times through the app, but received no response.
The driver marked the order as delivered and uploaded a photo showing the package at an incorrect address. My sister immediately went to that location and politely asked the resident for the package, as it clearly did not belong to them. The man told her to leave and then handed the package to a woman as if it were a gift to her.
Given the driver’s lack of response and the circumstances surrounding the delivery, I strongly suspect possible coordination between the driver and the resident who received the package.
I then contacted Roadie customer service to report the incident. After waiting on hold for approximately 45 minutes, I received no assistance or resolution.
Please use caution when making a purchase at Best Buy and selecting this delivery service in this area. This experience resulted in financial loss, the inability to share a gift with a loved one, and a significant waste of time.
I also reached out to Best Buy for assistance, but the matter has not been resolved as of this writing. It has now been over 72 hours.
UPDATE: Best Buy wrote an email stating that I need to work with local law enforcement regarding this matter.
Best Buy this is some terrible customer service!
Future customers - BEWARE
Joshua S
December 28, 2025
5 out of 5
Friendly! Helpful. Mia in computers was super helpful, explained everything and made me confident about spending $1000 on a computer.
Mike V
December 24, 2025
5 out of 5
If you need any assistance ask for Devin, he helped us our with a recent larger purchase and Kevin's assistance actually saved us $$