Walked in yesterday with my baby and husband and shopping experience felt hostile, they asked us 7 times 3 different people if we needed help when we had already said we didnt and we will reach out if we did ... honestly felt like we were being harrassed the entire time they even told us while we were at the ps5 isle to go to the front of the store since they had the most ps5 games there like ok? at that point i didnt even feel comfortable buying from this store they made me feel uncomfortable nd targeted. definitely not buying or visiting this store again
Response from Best Buy
April 12, 2026
Hello, Ash,
Thank you for taking the time to share your recent experience with us here. We understand how important feeling welcomed into a location can be, and we would like to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 140802.
Facebook (https://bby.me/ch80nJ)
Twitter/X (https://bby.me/bz3FFc)
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We look forward to assisting you there.
Katherine C
March 31, 2026
Dropped off e-waste. Quick and easy. Thank you.
After a completely miserable experience at the T-Mobile store across the parking lot we walked into Best Buy to be greeted by Liam and his teammates. The service and help was exceptional! This was quite possibly the single best customer service experience that Ive ever had.. in any Best Buy, in any retail store. We walked away with two new phone.. straight up buys to replace old phones, and all the accessories.
This store is 40 mins away from my house, yet I will now go there every time I need anything from Best Buy!