Fast and excellent service
Bought a 1300 dollar refrigerator 3 days ago.
Got delivered today and plugged it in and it doesn't work. Called customer service and they said I could return it or fix it.. waste of time
The new AI customer service is horrible when I called to ask a question. I literally can not reach a real person anymore.
Customer service just fell off. I can not believe this is where we're heading.
Response from Best Buy
May 29, 2026
Hello, John,
Thank you for sharing your feedback regarding your experience attempting to call us for assistance. We try to pride ourselves in ensuring we provide great customer service. We’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://bby.me/MRUclE), X/Twitter (https://bby.me/CoUSas) or Facebook (https://bby.me/IHjaZi) with the full details of your situation. Also add Google Review 158503. We look forward to hearing from you.
Bought a 55” TV from the Humble Best Buy (curbside pickup) and after getting home and unboxing it, the panel was warped and shattered from obvious mishandling.
The front desk staff during the exchange process was helpful and polite. My frustration was mainly with management’s response afterward. After making two trips and dealing with a destroyed TV out of the box, I was basically told there was nothing they could do beyond a standard exchange.
I understand accidents happen, but I expected a little more ownership of the situation considering the condition the TV was in.
Response from Best Buy
May 23, 2026
Hi, Jonathan,
Thanks for taking the time to leave a review. I can understand wanting support with your recent TV purchase, especially if the unit was damaged.
If you would like us to take a closer look at this situation, please feel free to send us a private message using social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #156118” when reaching out.