Best Buy Rochester

Ever since this place has changed from Radison to Choice it has gone steadily to he[[. Customer service is the biggest decline. Check in is 3:00pm, at 2:32 I was told my room is ready but there would be a $25 charge for early check-in. I mentioned the current time and was told the $25 charge would apply any time before 3:00. However if I was a Choice member it could be waved. Well, last time I stayed I was told that Choice membership made no difference. Another part of the hotel that has gone down is the restaurant. The food is terrible and again, the service is worse. A person could stand at the door for years before anyone acknowledged them. Had to walk in and flag down a passing server to get seated. (It's a short walk to many good restaurants.) It is sad to see a once fine hotel sink to such a low level.

Very helpful staff

Best buy is a total joke i had 2 purchases just over 2 weeks and just to let you all know apparently they have a return policy of only 2 weeks be aware.

Amazing. My PC went down after the cooling failed and burn my motherboard and CPU. Geek Squad went above and beyond and offered to do the needed repairs for the cost of parts, removing the labor costs because they knew I was disabled and that this PC was one of my main resources. Thank you for getting something so important back up and running for me, and working with me on everything. Will definitely be going back to these guys in the future when I save up to get an upgrade or something new. We need more people in large companies that treat humans like humans like this! And they even made the repairs look awesome as well!