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Best Buy San Carlos
Services Offered
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Frequently Asked Questions About Best Buy San Carlos
How do I check product availability at the San Carlos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy San Carlos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the San Carlos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3270 reviews)
Teddy S
February 28, 2026
2 out of 5
Customer service. The guy with the Pikachu hat that works for best buy need to learn how to talk to customers. Talking with a attitude and disrespectful because the pokemon 30th anniversary to much for him. The store has great deals just beware of who you ask for store questions.
Response from Best Buy
March 01, 2026
Good Afternoon, Teddy,
We fully understand how you are feeling after not getting the help you needed when you asked for store directions. We would love to look into this situation with you. Please start by sending us a private message on social media, so we can better assist you. In your message, please make sure to include your Google review case ID: #124322.
- Facebook (https://bby.me/azlok5)
- Twitter/X (https://bby.me/suu0fh)
- Instagram (https://bby.me/hifs79)
Kenneth C
February 28, 2026
1 out of 5
Terrible customer service for Pokemon Day- event wasn’t advertised properly as only for kids. Staff were rude to adults that weren’t aware of the limitation and took satisfaction in treating adult fans as if they were scalpers.
EDIT: It looks like they replied with a passive aggressive response to my review- implying reading is difficult for me when the event description can be open for interpretation and not consistent across different channels. After discussing with corporate customer support they CONFIRMED that Pokemon Day at Best Buy is intended to be for all ages. I’d understand the desire to leave cards for kids to avoid scalpers, but what is the rationale to telling actual older fans to leave without being able to participate in other means? Leaving the review up for posterity. They better not delete their response.
Response from Best Buy
February 28, 2026
Hello, Kenneth,
We can understand that not viewing the information available online for Pokemon Day can be difficult. You can view the information that was available for the event and where the event was held https://bby.me/dfilur . If you have any other questions or concerns you can reach out to us on any of our social media profiles below with Review 124133 for support.
Facebook (https://bby.me/8zlmpt)
Twitter/X (https://bby.me/4zfilp)
Instagram (https://bby.me/0x1tn6)
Shuo L
February 27, 2026
5 out of 5
I purchased a Lenovo Yoga 7i 2-in-1 16” touch screen laptop for my wife. Ruben was super helpful, and he helped us find a very nice deal for the Yoga laptop (Intel Ultra 7 256V) with a $250 discount. Very happy about the purchase, as we thought about buying it online, but the in store deal is even better! Ruben was very knowledgeable and patient. He answered like 20 questions from my wife, and we were impressed by his professionalism. He also gave us a free BestBuy membership so that we have a 60-day window to return the laptop if we are not happy with it (we love the Yoga laptop so far and I think we will keep it). Wonderful product and people. Highly recommended!
devinewind123
February 17, 2026
5 out of 5
I bought a printer online and I couldn't connect it to my laptop. I returned it Best Buy and they took it back even thought it was one day past the return period. Tila helped me and it was a smooth fast no hassle return. Will buy at best buy again,.