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Frequently Asked Questions About Best Buy San Carlos

How do I check product availability at the San Carlos Best Buy?
How do I check my order status?
My local San Carlos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy San Carlos stores’ holiday hours?

Recent Reviews

4.2
(3185 reviews)
Barbara P
September 04, 2025
5 out of 5
I actually went to Best Buy to recycle an old vacuum cleaner that was no longer working. The staff was very courteous, helpful and friendly. I previously bought my Android phone there and received similar excellent customer service.
Sanved T
September 03, 2025
1 out of 5
I was sold a 1000$ TV with a broken screen. On trying to return it I was denied. Absolutely terrible service. Wouldn't recommend at all.
ihtiandr g
September 03, 2025
5 out of 5
The store carried a lot of essentials.
Anjana G
September 01, 2025
1 out of 5
Came in to buy a smartphone. Was hoping for a helpful rep to help me decide between 2 brands I had narrowed down. There was one guy (had a European accent) there who told me he's a Samsung rep and can't help with information about the phones I was looking to buy - but gave me sarcastic, snarky replies to my questions. It's fine that you can't help me, but at least direct me to someone who can ?! I bought a phone but walked out feeling very disrespected, will think twice about going again.
Response from Best Buy
September 01, 2025
Hello there, Anjana! I can absolutely understand wanting support in store that is friendly and professional. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #37976 in your message. You can find us here: Facebook (https://bby.me/nqtek7) Twitter/X (https://bby.me/tsumqv) Instagram (https://bby.me/19xr9z) We hope to hear from you! Respectfully, ^Ryan

About Best Buy San Carlos

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