Amazing service and great people
This is our favorite Best Buy! This is also the only place we buy electronics, anything you can imagine from photo printers to Apple products, they take care of us with their program. They always replace my phone glass when it breaks. Five stars for sure.
⚠️ WARNING: TRUSTPILOT RATINGS ARE MISLEADING — BEST BUY IS SHOWN AS 1.3★ THERE AS OF SEPTEMBER 24, 2025, BUT THAT SCORE IS ARTIFICIALLY LOW
Best Buy probably deserves closer to 4.5 stars, but since Trustpilot suppresses positive reviews for companies that don’t “pay to play,” their average there is laughably misleading. My own balanced 4-star review of Best Buy was removed on Trustpilot, just like with CVS — further proof that the system is compromised.
In reality, Best Buy has been solid. I or my immediate family have purchased at least one item per month for the past 8 months. Shopping here is a bit of a game — prices look high until you stack membership perks, coupons, rebates, etc. But if you put in the effort, it works, and their Total Membership benefits make big purchases especially worthwhile.
Best Buy isn’t flawless, but they are nowhere near the 1.3★ Trustpilot shows. That score reflects platform bias, not reality.