We had a return. Our problem; not a problem with the item or service. They were excellent in dealing with our problem. 5 plus stars!
Good electronic selections with knowledgeable service too.
After shopping here for over 20 years, I will never buy from them again. Advertised an item for $529, but when I went to purchase, they raised price to $579. Manager said he was going to help, but since I said I hope so because I'd hate to have to cancel the rest of my items, he flexed his managerial muscles, told me that me saying that didn't help my situation and told me to have a good day. So I canceled the other $2600 worth of items and went to have my good day. The world sure has changed. Never been treated like this at that store in over 20 years.
Response from Best Buy
December 04, 2024
Good Afternoon, Snoop.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64513001" for reference. You can find us here:
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Kind Regards,
^Trey
Walked around looking for help for about 20 minutes. Store was reasonably empty, with a lot of employee, no help. Once I was ready to checkout they couldn’t answer a simple question having to do with screen wipes for a TV nor did they know where it was. This is why people buy on Amazon.
Response from Best Buy
November 25, 2024
Hello Garrick,
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. This is never how we want our customers to be treated. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64470407" and share your full name, email, and phone number.
Thanks,
^Jacob