RandomWhiteGuy X
April 03, 2026
Member of geek squad told me my phone was not covered under warranty and then proceeded to tell me I’m the one who broke it. All I told her was that there was the potential that it happened because of vibrations from my motorcycle while it was plugged in… that’s not me breaking it. That means the charging port is a POS, not that I broke it. She said I’d have to buy a whole new phone if I wanted it fixed. Huge waste of time, I should’ve just gone to Apple. I’m almost certain this person just didn’t feel like working.
Response from Best Buy
April 03, 2026
Hello!
Thank you for taking the time to reach out on Google with a review. It definitely makes sense to expect friendly support in store when it comes to phone-related issues. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #138134 in your message. You can find us here:
Facebook (https://bby.me/9simuN)
Twitter/X (https://bby.me/3qHxeM)
Instagram (https://bby.me/BeCGYA).
professor L
March 28, 2026
Simplw fix only regrettable thing was not asking the dude if he had steam cool guy behind the counter just have patience
I had an excellent experience at Best Buy. Finn in the computer department was incredibly helpful—honest, knowledgeable, and never pushy. He made sure I got exactly what I needed. Highly recommend asking for him!
It’s a good shop, but I’d like to see more PC accessories