Best Buy Parker

Another example of why retail is dying. I was looking to upgrade my Google phone (which I bought directly through the Google Store a few years ago and had an amazing experience). After reading some online reviews, Best Buy was recommended, so I decided to give my local store a shot. From the start, things didn’t go well. The greeter at the door was completely clueless. His attitude and lack of customer service were truly shocking. Unable to help, he directed me to the checkout counter. The trainee behind the counter tried hard, but she was juggling too many tasks and couldn’t get to me right away. I was patient and waited, and eventually, she got me a quote for a trade-in value on my current phone. However, the value was lower than what I’d been quoted by the Google Store. More importantly, no one at Best Buy seemed particularly interested in selling me a new phone. In the end, I decided to just order through the Google Store instead. This wasn’t my first time at this Best Buy location, and I wasn’t impressed on previous visits either. I guess I just needed to give it three chances to conclude that Best Buy isn’t the best option. Oh, wow, thank you so much for your immediate AI-generated reply — nothing screams “we truly care” like outsourcing empathy to a chatbot. Also, fascinating strategy: directing frustrated customers away from traditional support channels and into the chaotic void of social media, where the real measure of assistance is how fast someone can copy/paste a script with your ticket number in it. "Kindly mention the phrase ‘Google Review, Convo #23325’"... what is this, a secret password to the underground lair of actual support? Just to clarify: you're a massive electronics retailer and you're telling me that in 2025, the only way to resolve a service issue is to send a public DM on Instagram? What happened — did email and phones get recalled along with half your floor models? Anyway, thanks again for the "help." I’ll be sure to shout my issue into the social void and wait for someone named “BBSupportAgent74” to get back to me with a fresh copy-paste. Cheers.

IF I COULD GIVE 0 STARS, I WOULD I recently purchased an open-box Sony 85" TV from Best Buy in Fort Collins—1.5 hours away from my home—because it was labeled as "Open Box - Good" and clearly stated it included all accessories. Imagine my frustration when I brought the TV home only to discover there was no power cord inside. No warning, no label, no disclaimer. Just missing. I immediately contacted Best Buy customer service. They assured me that I could visit any store since the system is shared across locations. So, I headed to my local Best Buy store expecting a simple solution—just help me get the missing cord that was supposed to be included. Instead, I was met with a completely dismissive and condescending attitude from the store manager. I calmly explained the situation and showed proof of purchase, yet she repeatedly emphasized that this kind of thing "just happens with open box items," and that "it’s only $9." She completely ignored the fact that the listing clearly stated all parts were included. She spoke to me like I was being unreasonable, even though I was the one who had spent nearly $2,000 and was patiently trying to resolve their mistake. This experience left me not only disappointed, but also disrespected. Buying an "open box" product shouldn’t mean you have to expect missing parts—especially when that’s not disclosed. And even if something is missing, the bare minimum should be a store that treats you with respect and tries to help, not brush you off. I just wanted what I paid for. Instead, I got a $2,000 TV I couldn’t use right away, wasted hours of my time, and walked out feeling ignored and belittled.

For a store that was amazing, the fact wr have to wait or worse track someone down to buy something is ridiculous. Making it easier to just shop on Amazon.

Brandon was great!