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Frequently Asked Questions About Best Buy Cypress
How do I check product availability at the Cypress Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cypress Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cypress stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cypress Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2850 reviews)
John H
September 30, 2025
1 out of 5
Beware of this Best Buy. Rude manager Agha, the service did not repair my laptop. One of the employees, Ellie, dropped the laptop despite not repairing it.
Maryam O
September 29, 2025
1 out of 5
The manger names Agha so rude and he broke and dropped my computer and not honored warranty I asked to check videos for proof he refused, he needs to be fired.
I purchased less than a month ago a gaming laptop for more than $1600 but even Best Buy online told me to take it to the store they refused and they want to charge me, I am done with Best Buy, aware of Best Buy customer service
Nick H
September 29, 2025
1 out of 5
Worst best buy ever. I just bought a new laptop, it stopped working from a warranty defect, Asus told me to go to best buy for the repair, and this store wants to charge me for manufacture defect. Crazier thing is that the employee dropped the laptop hard when trying to open it and they most likely broke it even more. Aga was the manager and not helpful at all
MzUnderStood S
September 28, 2025
5 out of 5
This store is HUGE!!! 😂 geez!!! Computers are all the way in the back great for security, horrible for customers lol!!!
I had a great experience, KENNETH was Awesome!!! He was so helpful & patient!!! I’ve been setting up an office for a week & I needed my final item & I was tired 😪 wore out & it was 8:40 because I ordered online & my location didn’t have it & it sent me to another location! So yea the day was long & I know I was being an annoying customer but Kenneth held his composure, stayed calm, ☺️, & was resilient with his patience!! Definitely deserves something for his expertise on customer service.
Also Best Buy, customers should receive their rewards back especially if completing an exchange. We customers need an updated system change. Should be a simple fix. I can understand waiting for return but an exchange, no, it’s an inconvenience! Time wasted.