terrible service with unreliable products that don't last 4 months. it's ok though because customer support will kindly tell you that the people you spoke with over the phone are wrong and they can't help u after you drive to the location.
Response from Best Buy
July 15, 2025
Good Afternoon, Jesse.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#14022" for reference. You can find us here:
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Kind Regards,
^Trey
Quiet store, employees are helpful.
Ordered 2 phone holders for my car. Picked up an hour later. They delivered to my car in the curbside pickup in less than 5 minutes. Both holders work great. Very appreciative of Best Buy.
The number you’re given for this location doesn’t direct you to a staff member but a call center somewhere else. And if they give you any information that’s incorrect the staff here will tell you “tough luck” because it wasn’t them you talked to.
TWO customer service representatives checked and confirmed with me and my fiance that there would be 1) A preorder for Final Fantasy Magic cards starting today June 26th and 2) The Collector Booster Box released tomorrow June 27th.
I drove over 1hr 30min to this location to be told there is no preorder and there is no collector product dropping tomorrow.
When I talked to customer service I was told that it’s not their problem and there was no solution they can offer to make up for their two staff lying/making a mistake in information.
NO staff members, in person or over the phone, was able to do anything for me or offer any kind of solution.