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Best Buy Rockwall
Services Offered
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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2030 reviews)
Jeff M
March 01, 2025
5 out of 5
Geek squad is excellent
fnaf p
February 28, 2025
1 out of 5
poor service
Response from Best Buy
March 01, 2025
Hi there,
We appreciate you taking the time to share this review here, although we hate to hear it is due to a negative experience. We would like to learn more about what happened, and see if we can help in any way.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64876133. We look forward to hearing from you!
Regards,
^Katie
James R
February 25, 2025
2 out of 5
I came in early, not knowing you didn’t open till 10. Everything else in this shopping center is open already. I was sitting outside for an hour. I went to the door at 15 minutes too and asked if I could go to the bathroom and they told me I couldn’t go in to the bathroom because they don’t open until 10. I’m a veteran of Vietnam war and I think that’s rude. Just to make me sit out here and peel on myself but that’s why you get this. I should’ve just made it one.
Response from Best Buy
February 25, 2025
Hello and thanks for reaching out on Google, James.
We understand the frustration when the store you are visiting is not open. We maintain the same hours at almost all locations regardless of other nearby stores. You can check hours for our stores on our site here: https://www.bestbuy.com/site/store-locator
While we understand wanting to come in early, our employees will be still working to get the store ready for the day up until our stated hours for opening, so they are not able to let customers in before this time. If you have additional questions or feedback, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64852057.
Kindly,
^Graham
Thomas
February 22, 2025
5 out of 5
Great service and easy to work with. They price matched any product from Amazon.