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Best Buy Rockwall
Services Offered
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Frequently Asked Questions About Best Buy Rockwall
How do I check product availability at the Rockwall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rockwall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rockwall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rockwall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2008 reviews)
Delia R
January 04, 2025
5 out of 5
Great customer service
Wendy D
December 28, 2024
1 out of 5
Rockwall Tx Best Buy customer service SUCKS! Trying to purchase a iPad Pro 13in and waited over 30 minutes asking for help and NOBODY would help me however 5 other individuals were helped that got there AFTER I did. I’ll buy my iPad tomorrow directly from Apple.
Response from Best Buy
December 29, 2024
Hello, Wendy,
We certainly understand how you are feeling after not getting the assistance you needed during your time in our store. We would be happy to connect with you and review this situation in depth. Please feel free to send us a private message with your full name, phone number, and email address to us on social media. Make sure you also include your Google review in your message: #64619507.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Destiny W
December 23, 2024
2 out of 5
Great place to go if you want to waste time. They never have anything that I'm looking for stocked. They also are hard to find help at.
Response from Best Buy
December 23, 2024
Hello there, Destiny!
Thank you for taking the time to reach out on Google with a review. We strive to offer the latest tech all in one place, paired with knowledgeable assistance to ensure you get the best experience and guidance. If in a similar situation, I would also reach out. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64504444 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Cheers,
^Ryan
RhondaGenaeBernard
December 23, 2024
1 out of 5
Purchased a new 15 inch Mac air in Garland Tx for 1,200. Was told to pick it up in Rowlette Tx. Drove to Rowlette Tx. Was told “we don’t have it in stock”. Was asked to spend another 1,200 for a used laptop. It was the same computer. Except the used one came with a dented box with lip stick smudges and finger prints all over the screen. Best Buy’s expectation was for me to drive two locations , pay 2400 for a used computer. Staff had an “oh well” attitude. Never again. Ended up purchasing directly from Apple. Apple will price match—FYI.
Response from Best Buy
December 23, 2024
Hi Rhonda,
Thank you for taking the time to share your experience with us. I understand how incredibly frustrating it must have been to go through the inconvenience of traveling between two locations, only to find the item you wanted unavailable and being offered a used alternative. This is not the experience we want for our customers, and I truly appreciate you bringing it to our attention.
We’d love to escalate your feedback to our corporate team and see what can be done to address the situation. Could you please connect with us by sending a private message on one of the following Best Buy social media platforms?
Facebook: facebook.com/BestBuy
X (formerly Twitter): twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email. Please also mention that you’re reaching out regarding your "Google Review" and include the conversation number 64599751 so we can quickly identify and assist you.
Thank you again for bringing this to our attention. Your feedback is valuable to us, and we hope to make things right.
Best regards,
^Magee