Best Buy Milpitas

Adorable shopping

Accidentally bought the wrong product cause of an open box label across the whole front. The one I was looking for wasn't on the shelf, wanted to buy a usb c to hdmi connector, but they didnt have any normal hdmi coords stocked just an insanely overpriced one that clearly nobody wants to buy. Then it took forever at checkout. The employees seemed annoyed customers were getting in the wrong line but the gigantic signage on the wall doesnt really point to anything besides come to somewhere on this wall. Have to go back anyways hopefully its better

Extremely Poor Customer Service from Best Buy – Buyer Beware Be very careful when purchasing desktop computers from Best Buy. I purchased a desktop computer on March 21. At the time of purchase, I was told the system included a 1-year manufacturer warranty, and I also purchased a Best Buy Plus membership for additional coverage and support. About two weeks ago, I started experiencing issues with the desktop and took it to the Geek Squad department at this location. The Geek Squad representative, Minh, was unable to find my product in my purchase history. This is where the entire nightmare began. Shockingly, they couldn't even locate the product in their system and had to manually add it to my purchase records before they could proceed. After that, I was told they couldn't find any warranty information and therefore couldn't send the computer to the manufacturer for repair. The explanations kept changing. Minh then told me that Best Buy no longer works with CyberPowerPC—the manufacturer of my desktop—which made absolutely no sense. Another Best Buy location had already informed me that Geek Squad should be able to diagnose the issue and provide the appropriate repair or warranty service. Since nobody seemed to know what was going on, I escalated the matter to the store manager, Shabeer. Instead of helping resolve the issue, he gave me an entirely different story. He claimed that if I purchased a separate $200 Best Buy membership, then they could help me with my computer. At that point it became clear that solving customer problems was not the priority. The focus seemed to be on selling additional memberships rather than honoring warranties or providing support for products already purchased from their store. The most frustrating part is that nobody provided a consistent answer. One employee said they couldn't find the product. Another said they couldn't find the warranty. Then I was told they no longer work with the manufacturer. Finally, the manager suggested spending another $200 before they would assist. This experience felt disorganized, misleading, and extremely unprofessional. Customers should not have to fight to prove a purchase exists, argue about warranty coverage, or be pressured into buying additional memberships just to receive basic support. I expected much better from Best Buy and Geek Squad. Unfortunately, this experience has completely destroyed my confidence in both. Buyer beware.

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