Best Buy Centennial

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.

I went into Best Buy and all i wanted was a screen protector for my apple watch. Normally the employees wear a blue shirt however this particular employee(female) was wearing a red shirt and i can only assume she was a new employee. I told her what i needed and she kept asking for my receipt and i explained that one i'm replacing wasn't purchased from Best Buy. She asked which apple watch and i told her. She then said i don't know which one you have and that she wasn't familiar with apple products. She then left and said she would send over someone that could assist and she walked away and went to a register and was talking to another employee. I waited for ten(10) minutes and she was still talking to that same employee but neither came to assist me. Safe to say i won't be shopping at Best Buy anymore. Best Buy should know better than to send an employee to help a customer when the employee don't have a clue...

I went to buy speakers and arrange to have them installed as I moved from surround sound to a regular system. The staff person acted bored and showed me pictures of speakers rather than the actual product. The bigger issue is that, due to my limited vision, I needed to have the speakers installed. I made that very clear to him. However, when the delivery was made, the Best Buy seller had written an order that said to just drop off the box. This is ridiculous - I could have carried the box home and not paid the additional $139. It appeared that I would have to reschedule and pay another installer to come out. Fortunately, the delivery man was willing to open and hook up the speakers. He was apologetic and professional. His service was the reason I didn't rate this "1", which is what the in home person deserved.

Very attentive staff