Kimberly L
January 25, 2025
I needed help with a TV I had purchased and a manager assisted me in-store and offered me her contact info in case I needed additional help when I got home.
Customer service need to be worked on in this store. Jesus Customer was horrible today as I was trying to make a payment for my husband. I can't believe he's a manager and I can tell he didn't want to help me.
Response from Best Buy
January 08, 2025
Hi, Elease,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support when making a payment in store.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64657764" when reaching out on social media.
Regards,
^Ravi
I can't believe this happened but it certainly did.......I drove to this location 20mins with a company credit card with a 5k limit looking to walk away with a projector for an up coming presentation. After speaking with a sales associate he recommends an Epson but he admitted he didn't much about projectos. He said "you probably can get this on Amazon for cheaper but it will be a few days" I said let me speak with your manager. AJ "The manager" came over and I asked him if he knew more about projectors he basically said Sony has a good one out but he couldn't show me the Sony unit because he doesn't work for Sony. Then he said "you probably can find more information on projectors by looking on Amazon" the Epson salesman was nice and helped me finish this purchase. These guys don't understand history. No more Circuit City, Radio Shack, Fryes, and soon because poor customer service well will STOP SHOPPING at Best Buy and then there will be no more BEST BUY. I will never step back into this location ever again.
Response from Best Buy
January 06, 2025
Hi Jeff,
Thanks for sharing this review with us here. I'm concerned to hear about this experience that you had in our store, and the lack of assistance that you received, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64651075.
Thanks,
^Caleb
SHELLISE B
December 31, 2024
This is my 2nd trip to Best Buy in the last 2 months. I have been fortunate to be helped by associate, Vital. He is very knowledgeable, friendly, and helpful. He made excellent recommendations based on what we needed, saving us money on both trips!! When you come, ask for Vital! He's worth waiting for!!