Best Buy Centennial

This is more about Best Buy in general and not this specific store. The people in this specific store do a good job and are helpful and responsible. This is strictly about Best Buy the corporation. I done practically 0 business w/Best Buy since they stopped selling 4k DVDs, which forced me to go elsewhere. Besides the thousands I spent on them, there was thousands more I spent on add on sales while in the store. Anyways.... I went in to purchase a new Sony Bravia 9 and have it delivered and set up. Little did I know they changed their delivery structure and cost for it, which is now much higher than it used to be. They now not only charge for delivery but also per item they will be hooking up at your house, which ends up being very expensive. So I have a DVD player and Soundbar which need to be disconnected from the old and connected to the new, which brings additional cost because Best Buy is doing their best to nickel and dime you all along the way. You could end up paying a small fortune just in the delivery and set up process if you are not careful and educated on what they are trying to do. But besides all of that.... I get charged a small fortune to have the tv delivered and set up to my current equipment, but find out the day before they show up that they have some third party company I've never heard of that is doing the work, not Geek Squad. Now I paid a small fortune for Geek Squad, not some company I've never heard of. Keep in mind I had to wait weeks for someone to show up, and I was never told that some fly by night company third party is showing up at my house. At this point I had had enough, cancelled my $4k order. Calling customer service is a nightmare, as it's completely outsourced to third world countries that don't speak English. They told me to get back in line if you want Geek Squad but couldn't guarentee I'd get geek squad but yet another third party delivery outfit. Being tired of all of this crap, I just ended up cancelling the order for good. Lessons Learned: BB The Corporation does not care about you. They will nickel and dime you to death any chance they get and are not forthcoming about pimping out delivery and set up while they "restructure" set up pricing that is outrageous. Then good luck at calling customer service when nobody speaks English. It's sad to see what poor leadership, mismanagement, and 0 understanding of their customers has led them. Pains me to write this as I used to love going to Best Buy. This post is a reminder though why I have not been and why I will not be back!

Trying to purchase a car stereo., and installation... No assistance whatsoever in the 15 minutes I was there.!!

So kind to me during a new cell service issue that they didn't even sell to me. They allowed me to use there landline phone to call a carrier for help and it took me a while. They were wonderful. ❤️

Malaysia over at Geek Squad was incredibly helpful. If u need help with your device she is your answer.