Frequently Asked Questions About Best Buy Tualatin
How do I check product availability at the Tualatin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tualatin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tualatin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tualatin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2484 reviews)
Robert W
September 20, 2025
3 out of 5
No sales person to help you.
Response from Best Buy
September 20, 2025
Hello, Robert,
Thank you for leaving us a review. I can certainly understand wanting to receive attentive customer service, especially when visiting your local Best Buy store for assistance. We appreciate your feedback. If you require additional support, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #45584” when reaching out on social media.
Thank you,
^Ruby
Austin R
September 20, 2025
1 out of 5
Online system sucks and the store is no help
Response from Best Buy
September 20, 2025
Hello Austin,
Thanks for your review on our online system. Are you having trouble making a purchase? We would love to get some more details, so we can look into this further. When you get a second can you reach out to us on Social Media? Click on one of the links below to connect with a rep and mention Google Review #45540 in a private message.
Facebook (https://bby.me/1ldlzc)
Twitter/X (https://bby.me/1gz5jn)
Instagram (https://bby.me/ilgil0)
Thanks,
Brian A
September 19, 2025
5 out of 5
Great customer service!
Dena B
September 12, 2025
5 out of 5
Great service. Austin was very knowledgeable and helped us with the purchase of a laptop and hub.