Bought a new 65" t.v. the sales kid told me that my particular model could download a specific app I wanted. Found out, it could not😕
A Jenson sound system I ordered off Best Buy website did not work. I contacted them by chat and was told to return it to a store for repair. At this store, where I have always had great service, I was told by the Geek tech that they did not fix those kind of items and that it was a "market" order whatever that is so they would not let me return it. No manager was available. I rechecked the item online. It is not listed as anything other than a Best Buy for sale item. It was only 70 bucks, but that is enough to take all my tech and appliance business to another retailer. ```````````````````````````````````````````````````````
Mal servicion por parte del manager y uno o otro vendedor ya que no se capacitan bien a la hora de vender bien y ofrecen beneficios que no van a cumplir... cuando compren en esta tienda siempre procuren que les confirmen siempre lo que ofrecen y fechas.. compre 2 telefonos samsung s25 ultra el 22 de diciembre 2025 y no llevo ni una mes con ellos y voy antes del mes hacer un reajuste de precio ya que me habian dicho que tenia 2 meses para hacer esto y me dicen que ya no puedo porque eran solo 14 dias asi que ellos por vender te ofrecen tiempos super extensos y cuando vas no era cierto asi que siempre esten pendientes cuando compren sus articulos.
Response from Best Buy
January 20, 2026
Hola, Adrian,
Gracias por compartir su problema con su igualación de precio. Al parecer hubo confusión con la garantía de retorno o intercambio. Productos activados como celulares solo tienen 14 días re retorno, o intercambio al menos que sean activados con Verizon al momento de compra. Si necesitas ayuda puedes contactarnos por uno de nuestros perfiles de media social debajo con Revista 107036.
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Wizz kid in wireless accessories was excellent! Immediately answered my concerns and solved a long term nagging issue.