Best Buy Murfreesboro

0 stars for sure! I went to Best Buy Murfreesboro after visiting their website and purchasing a PC driving set for my son's birthday. I dont live in murfreesboro but they were the closest store that had this item. The site said 1 left act fast, so I did. I purchased the item and it said it would be ready in an hour. I waited 2 hours to give ample time then left for the store. When I arrived I was told they didnt have the item ready yet. I told them I would wait, while waiting I walked to the item and sure enough their was one item on the shelf. I returned after a half an hour and advised them that their was only one their and it was a gift for my son tonight. The employee walked back with me and looked dumbfounded that there was one on the shelf. we carried to the front pickup window. They scanned my receipt again and told me that it would not arrive until next week!! I said no I purchased the item already and paid 500.00 dollars here is my receipt for that item I would like to take home my purchased item. I was told the system is does that sometimes when they have an item it will still order it from the warehouse. I said that isnt my problem I paid for said item, you have the item, I have the receipt for it, I would like my item. I was then told they would have to call the warehouse and have them update the computer and it will take 45-1 hr. I was furious but I told them I would go pickup his bday cake and come back and pick up my item that was literally sitting right behind the very confused teenagers that seem to run the store. I returned in an hour and was told that the "managers that were working on my issue have left for the day and someone else would help". 20 mins later I reexplain my situation and am told that I cant have the item I will have to wait til they ship it next week!! I said it says it would be ready and in stock, I pull up the site and it still says 1 available act fast and show it to the employee. He says yeah it does that. He then tells me that he cant sell the item that was on the shelf to me because they have to keep one in the store? I even at this point offer to buy the one sitting right behind them that we walked up to the counter and then return the one that comes in next week. He says he cant sell it to me and I would need to buy online again??? Why the Hell would I buy online again, then I paid 1000.00 to wait for 2 items to come next week when the bday is now! I why would I have to buy another one? I already bought one but they refused to give it to me. I finally got them to cancel the online order after 3 hours and they still wouldnt let me buy the item. As of right now I am at home and the site still says they have the item for purchase! How can you pay for an item and go to pick it up only to have the store say you cant have it and you cant pay for it seperate and return the other one when it comes in. If any other business did this they would be sued or shut down. If i go through a drive thru and pay for my food and go up to the next window to pickup what I ALREADY paid for, only to have them tell me i cant have it......just imagine what would happen. I am flabbergasted! I cannot wrap my head around this nonsensical idiocy! I will never use this sorry excuse for a service again. I will never go into another best buy, I will pay more to buy elsewhere if necessary to avoid the possibilty of this happening again! This has to be false advertising. Im contacting a good friend that is a lawyer and see if I have any recourse just for spite. The sad thing is that no one there cares about this at all and it will make no difference whatsoever. Thanks for ruining my sons bday best buy. Good Bye

Muy bien. Nic G

Went to look at and price smart rings. Carson was super friendly and great customer service. He was very knowledgeable of the products. After purchasing my galaxy smart ring, Carson helped set up and sync it to my phone. Definitely going back to this best buy for future purchases.

Great customer service lots of choices!!