Frequently Asked Questions About Best Buy Edwardsville
How do I check product availability at the Edwardsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Edwardsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Edwardsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Edwardsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2169 reviews)
Josh S
October 05, 2025
1 out of 5
Bought the extended warranty on an open box refrigerator. Store didn't cover it had to get new one. Ended up getting credit. However had to pay for delivery and install. Total bullshit. They sold junk and I fell for it.
Response from Best Buy
October 05, 2025
Hello, Josh.
We understand the frustration when a repair does not go as expected. If you have any questions or need of assistance, please reach out to us in a private message on Facebook (https://bby.me/wfhgwl), Twitter/X (https://bby.me/q6v9v4), or Instagram (https://bby.me/3nem1y), and mention your Google review, 52005.
Terri P
September 30, 2025
2 out of 5
I had a really disappointing experience at the Best Buy home theater department. Unfortunately, the employee who helped me had a very strong body odor that made it uncomfortable to continue shopping. It took away from the experience and made it difficult to focus on the products. I hope management addresses this issue so future customers can have a more pleasant visit.
Response from Best Buy
September 30, 2025
Hello, Terri,
Thank you for your review. It can be a really difficult interaction when your sales person has a strong odor. If you would like to formally document your experience, please send a private message on social media. Please include Review 50118.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Caleb S
September 18, 2025
5 out of 5
The staff was friendly and greeted me at the door. They were able to quickly answer my question and gave me accurate information to help me with my purchase
Helen R
September 18, 2025
5 out of 5
Shout out to Joey who helped me with my iphone purchase and transfer. He is a hard worker and knows his job well! It was a pleasure to work with him.