Best Buy Edwardsville

I never leave reviews for places, but this is something that I feel needs to be said. This specific occurrence took place 3 years ago at this point. My larger laptop that I had purchased back in 2020 started having a hinge problem and thus separating the frame around the screen. I made an appointment online with Geek Squad, which was very easy, and brought in the laptop to have them look at it and possibly tell me what to do or even have them fix it. Well I brought it in and they looked at it. Now I didn't buy this laptop at Best Buy, but that is not the point. I told them I bought it back in 2020 and explained the problem. They opened it aggressively and only made the problem worse as it broke off more of the clips on the frame. They took one look at it and said that it was too old to fix as they wouldn't have and wouldn't be able to find the parts to fix it. They also told me that it was just a "clip problem." So I took my laptop and left. I still continued to use this laptop for years until about couple weeks ago when the final screw in the hinges fell out and the screen part was no longer attached to it. Now, why am I typing this review years later? Well I would just like it to be known that my boyfriend and I only had to buy TWO parts to actually fix the issue. We removed the hinges, greased those bad boys back up, ordered new screws and a new backing, tightened the springs on the hinges so it would support the screen, and put it all back together. It works completely fine and is completely fixed. In the process we upgraded a couple parts, like the storage in the RAM and a new SSD. Funny how it was "too old to get the parts for it" back in 2022, but we were able to find the parts to fix it in 2025? Weird. Safe to say I will never be going to Geek Squad again. Clearly it's better to do something on your own with a few Youtube videos and a dream than bring it to "tech gurus."

Exchanged my laptop for a high-end open box model (Zephyrus G16) but needed data transferred quickly for work. The manager Kaci was very accommodating and provided me the swift service! I only had 25 GBs to transfer so I am glad she swooped in to save the day!

This is clearly a business that is on the decline. It's interesting that they have a security person up front when ya can't get anyone to actually acknowledge you to get anything out of the locked cases anyway. It's beyond frustrating when you have to lap the store just to find someone to try to help, and then they can help so they have to call someone with a key in that area and then you have to wait again... 🤦🏼‍♀️

I absolutely love how my install spunds. The techs were absolutely amazing and friendly, wonderful service!