Frequently Asked Questions About Best Buy Edwardsville
How do I check product availability at the Edwardsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Edwardsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Edwardsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Edwardsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2162 reviews)
Bill R
September 13, 2025
5 out of 5
I got something in the charging port of my phone. Couldn't get it out myself. Took it to the Geek Squad and Devonn said they don't do that work but he'd give it a try. He worked on it for about 10-15 minutes and got most of it out. Several employees came by and made suggestions. Unfortunately he couldn't get it all and I think that's because it's a piece of sawdust shaped just right to stay stuck. I'm going to take it to the Apple store.
But I am so impressed by how hard they all tried to help. I recommend this store to anyone for help at the Geek Squad.
A. R
August 29, 2025
5 out of 5
I was there two weeks ago. I had a dash camera installed on my 2025 Ram 1500 and Dominic was amazing he was very helpful for all of my needs.
Dominic was very helpful was very professional and if I need anything else to be installed on my truck I know we’re to go. Great experience great staff.
Mark R
August 27, 2025
1 out of 5
The bearded store manager is a clown. They need corporate to come in and train this guy on customer service! I honestly dont understand how they are still open.
Response from Best Buy
August 27, 2025
Hello, Mark,
Thank you for taking the time to reach out to us here on Google and share your experience. We understand how important excellent customer service can be to your experience, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 35745.
Facebook (https://bby.me/pde0a9)
Twitter/X (https://bby.me/t0rpmh)
Instagram (https://bby.me/brw049)
We look forward to assisting you there.
Regards,
^ Brandon
Marilyn S
August 19, 2025
5 out of 5
Went to the computer department. The gentleman in that department was so helpful and knowledgable.