Seriously, surprised and shocked by how horrible it is to try to order a laptop online. I tried to order a laptop and it said everything was fine after taking forever to continuously charge my card. I called my credit card company and they said it was the Best Buy system. I called and got sent to India. I actually called the store phone number. The guy kept putting me on hold and they were supposed to give me 24 hours for when I ordered it to change the payment which I tried immediately. They just canceled my order five hours earlier than 24 hours. I’m so done with Best Buy. I don’t even wanna try to order it again. I will just go somewhere else. Very disappointed with spending almost 24 hours trying to buy this computer and now I have nothing. I’m pretty sure the owners would be Disappointed as well. Money, you’re missing out on for the rest of my life. I will not shop there anymore.
Response from Best Buy
March 30, 2026
Hello,
Thanks for taking the time to share your feedback and your recent experience shopping online. It's unfortunate that you've had a hard time, this is never something we expect to hear. We would like to take a look into what happened.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 136613 in your message to us.
X: https://bby.me/lSrpTL
Facebook: https://bby.me/dM5B9i
Instagram: https://bby.me/IKBPAp
Bought a new chest freezer and waited a week for it to get here and finally when I unboxed it and started to hookup everything and the door lock latch is missing and now they're getting me to run around and wants me return the freezer and wait another 6 days for another one come in that could possibly have the same deal it says just sending out the door lock lights to me.
Response from Best Buy
March 28, 2026
Hello, Joe,
Thank you for sharing your concerns with your chest freezer not functioning as expected after opening and setting it up. Having concerns with new products is a struggle. We would be glad to help in any way we can. Please reach out to us on any of our social media profiles below with Review 135792.
Facebook (https://bby.me/tHoDb2)
X (https://bby.me/eTokFh)
Instagram (https://bby.me/YPS6G4)
The let someone buy a Mac book pro on my credit card that wasn't me. They 100% didnot use proper id check when they let the person buy the laptop and card my best buy card.
Response from Best Buy
March 27, 2026
Hey there.
We can understand being frustrated that someone made a purchase with your card without your consent. Please reach out to us on social media, so that we can take a look at this further. Be sure to reference your Google review number, 135217, in your message. Thanks.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Great location. Decent Customer service