Kevin helped me find the perfect laptop for me! He wasn’t pushy at all and I left feeling well taken care of! Awesome experience for someone that isn’t very knowledgeable about tech
Cannot get anyone to answer the phone. The only number given is to a call center and then they tell you that they cannot transfer you. They give you an extension but it goes to a voicemail and no one bothers to call you back. We left over 20 voicemails. We had a pretty serious issue and no one EVER reached back out. The store on THF Blvd, needs massive restructuring as in the way it is managed and Best Buy overall, needs to allow calls to the actual store.
Response from Best Buy
August 14, 2025
Hello,
Thanks for sharing your experience with us. I understand not being able to speak with someone at the store, isn't a welcome situation, especially after leaving multiple voicemails.
In general, calls to our stores are currently redirected to our support teams, as an effort to allow our store employees to best assist their customers in the store. I'm not sure why they haven't responded to any of the voicemails left, but I'd be happy to have this looked into further by our corporate team.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/akvynh), Twitter/X (https://bby.me/0kb3vz), or Instagram (https://bby.me/38813r). Please also refer to your "Google review #29262" in your message to us.
Sincerely,
^ Melissa
Please do not buy a phone from this store, go to your carrier instead!! When I went they experienced a small system error and have now placed me on a 4 day hold in order to get the phone. After going to my carrier instead they were able to cancel Best Buy’s extremely messed up order however I now have to wait for their system people to fix what Best Buy had done. JUST GO TO YOUR CARRIER!!!
Response from Best Buy
August 14, 2025
Hello,
Thank you for the feedback on Google. Having issues with phone activation that took that long is upsetting. Reach out through social media private links. When you are reaching out mention "Google Review #29019", provide details about your review.
Facebook (https://bby.me/l4u61v)
Twitter/X (https://bby.me/3ce0gs)
Instagram (https://bby.me/smvf7w)
Here to assist,
^ Jay
Tommy in computers was great to work with, as he was extremely personable and equally knowledgeable. It was a pleasure purchasing a laptop for my son... Not often an echoed sentiment. Thank you, Tommy. This store is lucky to have you.