Worst customer service I've ever experienced. Returning items that are NOT OPENED WITH A RECEIPT in hand. My father bought these items prior to his passing 2 months ago, these people have absolutely no sympathy whatsoever, you would think some understanding and empathy would be shown after the manager "losing her husband" maybe people shown her no compassion thats why she projects it to others. I understand their policy but the attitude given was absolutely Not necessary. Maybe advising what i can do instead of repeating "your pass your return period" multiple times was not needed. lord have mercy. Guess this is the customer service in other areas, I'll gladly take my business back to my area, this is a No No for me. Just wanted to give my personal review for my experience today. Thank you Best Buy Compton.
There is an African American woman who works up front, and I believe her name is Kimberly. I would advise avoiding her. She acts as if she owns this Best Buy and seems to give me issues every time I visit. It feels like she enjoys giving me a hard time for no reason.
At this point, I am considering frequenting another Best Buy in a different city to avoid her, or I might request assistance from another associate. In my opinion, she is one of the worst customer service representatives I've encountered.
Response from Best Buy
July 27, 2025
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience with a particular employee is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/u50bh3), Twitter/X (https://bby.me/yml35s), or Instagram (https://bby.me/lqo781). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also inclide Google Review number 21223.
Best,
^Allison
I went in looking for a specific item and Krashana (spelling? Sorry!) helped me find it in no time. Thanks!!
Fast and easy. Curbside pickup was fast.