Worst Best Buy. ZERO Customer service! I was looking at laptops for an hour wanting to buy something. No one came to help. Plenty of employees walked by me tho.
Response from Best Buy
March 24, 2026
Hello,
Thanks for taking the time to share your experience with us. We understand waiting around for so long to make your purchase, and seeing employees just walking by, isn't a welcome experience. We'd like to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xk66UV), Twitter/X (https://bby.me/OW8vfY), or Instagram (https://bby.me/Q3hpzw). Please also mention your "Google review #134283" in your message.
Poor workers bad attitude and harassed special disability front with a coach lady and closed this company for good and good bye 😭😭😭😭💯😡
I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled.
Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop.
I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy.
As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
Muy mal servicio tengo mas de 1 mes hablando con la aseguranza green squadestressante q no me solucionan el proble nada más q no secpuede prosesar el lago