Christopher G
July 11, 2025
The counter at customer service was black
I scheduled an appointment at the Leominster store to have my son’s S2 Highboy scooter repaired under warranty. When I arrived, the Geek Squad told me they couldn’t fix it but would replace it. I was thrilled—until suddenly I wasn’t.
The associate then claimed I had to drive to the Marlborough store because his manager said so. No reason, no apology, just “you have to go there.” So I wasted more time driving to Marlborough, only to be told Leominster should have handled it. They confirmed there’s no policy requiring me to return to the store where I bought it (especially since I ordered it online).
This was a complete runaround, terrible communication, and a huge waste of time. What should have been a quick and easy warranty replacement turned into a frustrating mess. Very disappointed.
Needed a screen protector for my phone. Still under the lifetime warranty. They didn't have to install it, but insisted. Friendly, helpful and kind.
The Geek Squad is the Best!