Customer Service if you can call it that, was very poor. The automated system is horrible and The staff at the store were not helpful at all. I will take my business elsewhere from now on.
Response from Best Buy
March 23, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/JV5dLU), Twitter/X (https://bby.me/kHna0U), or Instagram (https://bby.me/JLeh06) with more information about your experience? Please begin your message with "This is regarding my Google Review #133984".
This place won't exist in 2036 remember circuit city remember radio shack soon you'll be remembering best buy
Christopher L
March 20, 2026
•Great Service•
•Friendly Staff•
•Always Checking Customers, Need Help•
•Shelfs Always Full•
•Staff Knowledgeable•
Bradleigh S
February 14, 2026
I went to this location specifically for a Switch controller. All of their controllers had a spot on the shelf, and apparently this one was inappropriately marked down. They would not honor the price and the sales associate said he would ask the manager. I waited there for 20 minutes, the associate was nowhere in sight, so I ended up just leaving. Terrible experience and it’s a shame because I’ve spent thousands of dollars here over the past several years. Disconnected communication inside the store with no followup.
Response from Best Buy
February 14, 2026
Hello, Bradleigh,
Thank you for your review. We can certainly understand being frustrated at this experience. We know our customers value their time and are looking for a great experience when they choose to shop in store. It does not sound like you received the intended experience. If you are still in need of assistance or want to formally document your review, please send a message on social media. Please include Google Review 117207 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport