I recently visited Geek Squad to arrange a screen replacement for my laptop, and Wilson provided exceptional service. He was knowledgeable, patient, and took the time to answer all of my questions thoroughly. Before sending my laptop out, he even showed me how to perform a few helpful tasks myself, which I truly appreciated.
Wilson clearly explained the entire repair process, including what would happen once my laptop was sent out and what I should expect along the way. Since I rely on my laptop every day, understanding the timeline for its return was very important to me, and he made sure I had that information so I could plan accordingly.
Overall, it was a very positive experience, and Wilson made what could have been a stressful situation much easier
wowzo...I was planning to buy a 65" TV, a new phone, a roku stick and a new tablet. But the reviews are terrible. Are all the stores the same or just this Leominster store.
Response from Best Buy
January 13, 2026
Hi, Marcia,
Thank you for your review. We aim to provide a high level or customer service and would like to discuss your concerns with you.
Please feel free to send us a private message on Facebook (https://bby.me/u545wp), Twitter/X (https://bby.me/wnf7ne), or Instagram (https://bby.me/7g84lw). Please mention "Google review 104368" when you reach out. Thanks!
It was such a busy time of year, and hard to find someone who could help me. But, once I got my question heard, it was pretty quick to find what I was looking for. Line to check out was long and moved slowly, but my checkout was quick and easy when I was up. Merry Christmas!