Best Buy Owings Mills

I love the geek squad year membership that gives you unlimited repairs for just the cost parts.

I wasn’t planning to get this installation done for at least a month and a half, so I asked them in store if they could put me on the calendar and have me call in to pay 3 weeks before installation. They assured me that I would be able to make the payment over the phone, and they would be able to pull up the parts list to finalize the payment without any issue. The sales person even told me that I shouldn’t even have to call the store, the main Best Buy number would have people who could finalize the payment, and they would have the access to pull up the parts list. About 3 weeks out from the scheduled installation I called in and spend over an hour on the phone before I decided that it would be easier to drive 30 minutes to the store to make sure that everything was sorted. A manager in the store had to rebuild my entire order while I waited and answered questions about what I had ordered. Two days before my appointment I received a text confirming the time and location. I arrived at the Best Buy location at around 7:50 for my 8am appointment. The main store was still closed, but the install shop was supposed to open earlier. There was no one there. The door in the back was locked. Tried knocking a bunch of times. My friend who I had asked to give me a ride after I dropped my car off arrived and was waiting with me. At about 8:15am I went around to the front of the store and found some Best Buy delivery drivers who were loading up some vans. I asked them what was going on with the install shop, let them know I had an appointment and there was no one there. They told me they would send someone back right away. I went back around and waited another 10 minutes or so knocking on the door every few minutes thinking that maybe someone might be arriving from inside the store and not realize I was out there. I went back around to the front, and caught the delivery drivers as they were just heading out. They told me that the install tech was running late, and would be there in about 15 minutes. I went back around and waited about 20 minutes. At about 8:45 I went back around to the front of the store and started knocking on the glass door trying to see if I could get anyone’s attention. A manager finally came out and let me know that the install tech had been running late and would be there at 9am. I went back around to the back and waited. At 9am the tech showed up. The manager came out to let me know that the tech who was supposed to do the install on my car had left, and someone was supposed to cancel and reschedule all of his install appointments. I did not receive any calls, or voicemails, and the only text I received was the confirmation. Apparently they neglected to send me notice that I shouldn’t come in that day. They told me they couldn’t do the install that day, but they could try to get me booked in a week or two at another location. They tried, but were unable to. They re-scheduled me at their location I think it was 3 weeks out? I drove back home pretty upset by the whole thing. The new installation date finally came, they got the installation done, and although the backup camera they sold me apparently can’t be adjusted so that you can see something 2.5 feet behind your car (it mounted to the license plate, and points mostly backwards, not down), the rest of the upgrade was good. I asked the manager if they could do anything for me such as a coupon or something to get me back into the store given all the stuff that had happened. The manager told me there was nothing that he could do at all from the store level, and usually corporate handled that stuff. He suggested I call corporate. I did. They told me that things like that were usually handled at store level by the managers, but they would escalate my case to someone higher up the chain, and they would call me back in a day or two. That was about a week ago now. I would prefer to buy things in a store than online, support physical stores so we still have them in the future, but I will be going to different stores from now on.

Very big location! Plenty of employees available to help! I purchased an air conditioner today because the price was so cheap and exactly in my price range. An associate placed the air conditioner in my cart and another placed it carefully in my trunk. 100% recommend going here for any electronics purchases!

Great staff, Bill was very helpful and knowledgeable when it comes to computers. He helped us get a good deal efficiently.