Best Buy Owings Mills

Recently went here to buy a new tablet (specifically for drawing, but multipurpose was the ideal). An employee, Bill, helped me so patiently to find the section I was supposed to be in. Asked all the right questions and was very polite. When I was in the section, it took me a while to find the right tablet, but as soon as I made my decision Hannah was there to help me get the process started. Kind and understanding! Now, by far the most helpful employee was Psalm. He was so patient with me AND his coworkers while they retrieved the display version of the tablet I wanted. Charming, helpful, patient, and funny. Thank you guys for all of your help! <3

Very knowledgeable staff

Employees are not knowledgeable about phones despite working in a BEST BUY. And have a attitude issue. Asked a black male employee if they had a S25 FE phone case, he gave me a weird look and said "what even is that, i dont know if we have those.". i asked him to check his inventory on his tablet, he rolled his eyes said i have a old phone and i should upgrade it already. He also told me they dont have it. I went to check the shelves myself, and they did INFACT HAVE IT. I didnt catch his name, but I will edit if i do. I was better off ordering on amazon, better experience and no one shaming me for having a regular phone. Will never return again.

Truly horrible experience. A 15-day return policy for Laptops is utterly ridiculous, especially how expensive and finicky technology is nowadays. Save yourself stress and the financial pain by avoiding Best Buy. Order directly from a manufacturer’s site to receive better support and treatment. To put some perspective, my family and I have gone to and relied heavily on Best Buy for everything from computers, laptops, tv’s, and appliances. We’ve gotten it all. Recently, I bought a brand new HP Omnibook X Flip Laptop, it was running great, no issues. We had a family situation occur, which made our family travel. While away, my laptop began acting up. I ran all sorts of diagnostics, and everything was pointing to the CPU (a hardware issue). I tried everything. Contacting HP support, going to IT specialists, they all said the same thing. Bring it back to Best Buy and get a return, as this is not a software issue. Anyways, I go to return the device today and of course I was 7 days too late. I’ve now been on the phone with HP support for days, while they run more diagnostics before I can send my device to be serviced. They were even confused as to why Best Buy would not accept the return, seeing that I purchased the laptop not even a month ago. I also can’t get a refund through HP because I went though Best Buy. Seriously, save yourself the stress and trouble of dealing with this stuff. Needless to say, Best Buy you just lost a long time customer. Enjoy my 1.5k because it’s the last dime you’ll ever get from me and my family.