Best Buy Beaumont

I walked into this particular establishment and immediately noticed something different with this Best Buy location compared to the others. There was this joyous aura surrounding the entire store, every isle, every section. The pure and childlike wonder of a young adult who was so invested in his work, it was palpable. Then I walked around the store, trying to find the source of this oasis of passion and motivation. And there he was, in his special lil big boy blue polo, name tag read Matthew (or Matt idk), and it was from that moment that I experienced Best Buy not just as a store but as an experience, one that I wish to share with my children and grandchildren one day. #MattforCEO

Purchased a Zagg screen protector where they promise a free exchange for any damage. I received some damage to the screen protector and went in to exhange it. I came back 3 separate times since they had it out of stock. On the 3rd time i requested them to order it to the store but they said the only way was to deliver it to my house. I accepted but they had to take my screen protector. I did not have a screen protector for over a week, they canceled the product, and when coming back in, they said for there was nothing they can do for me except exhange it and pay the difference. Spoke with the Manager and she was no help. I would not mind paying the difference but requested some type of discount for the inconvenience. Manager refused and I left. This place is half filled with people that barely have any experience in anything electronic and just know buzzwords that will make a product sound more bloated than it is. If you ask for a refresh rate on a monitor they'll need to look up what refresh rate is but make sure to sell you that a computer has a lot of RAM. Making sure to avoid coming back to this store.

Management here is ridiculous, the manager named Chris is one of the most rudest and unprofessional employees I have ever came across! The guy doesn't even bother to hear questions he just goes straight to "Have a problem? Call corporate and have them hear them because apparently he said he was "Done with this shit" As a manager he should be very more cooperative with people especially when its a customer who pays for a membership for this specific store. Not best buys fault but maby they should look into there management at this specific location. If I can give a negative or no star review I would.

came in to get a new phone and was given excellent service, very informative and knowledgeable. Thank you