While the shopping experience was quick and easy the delivery and installation service is unacceptable. Best Buy has to do a better job selecting their subcontractors for this. Unprofessional and inconvenient. Scheduling appointment then calling to say they want to come a day early, I say ok but I will be on a business call 4 to 5, anytime before or after, he says, he can't he will be too far. I said then keep my original window tomorrow 2 to 5. What do you think happened? He still showed up at my house at 4.45 while I am on a work call. I open the door at 5.02 as he is driving away. Now Best Buy is calling to reschedule my original window because I am "unavailable" after 5 pm 😳 a lie their subcontractor told them.
The audacity and entitlement to act as if his time and convenience are a priority over mine - a paying customer.
What does Best Buy do about this complaint? Nothing. Rescheduled for 2 days later and now I have to arrange to be home again during a "window" from 7am to 7pm. Ridiculous. Will think twice before buying from BB again.
Response from Best Buy
June 23, 2026
We understand the frustration when your delivery and installation does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/G9nJEf), Twitter/X (https://bby.me/qwGkvK), or Instagram (https://bby.me/lmIYfO), and mention your Google review, 176282.
This is a small Best Buy. But there's a wide array of options. The store is nicely organized considering the space. I didn't get a chance to check out everything but I have a feeling it'll be right where i expect it to be.
I dod speak with someone from the tv department who was knowledgeable about TV's and the new tech behind it. I'd definitely consider coming back.
Very knowledgeable staff. Some of them are film students who understand the products better than most.
I needed a new refrigerator and I got a good deal with one that is a more modern version of the one that died on me.