Best Buy Stroudsburg

Excellent

Don’t get me wrong. Nice staff but not very trained. And it’s sad to say because they all have been working there for a while now and you would think they would know by now. Stay away from the supervisor Ronaldo, Romaldo or what ever his name is. Tall, skinny black guy that barely pays attention to you when you’re talking to him. I go in the store to pick up an order that I made the night before that is taking 11 hours to be prepared. They inform me that it’s not even in the store and they have to get it from else where. Then why did it say I’ll have it by the next day? They don’t know. They said I have to wait a couple days and it will be back in. So I decided to have it shipped to my house. Before I left the store, I asked the employee if I can add my points and my wife’s points to this purchase. She called the supervisor, he came over, spoke to me directly while looking up in the sky for kites during the conversation. He said once you get the item shipped to your house come back in and we can add the points off of your account and your wife’s account to merge them together onto this order to reduce the overall price. Fast forward, I got the item shipped to my house. I drove an hour to get there after work. Find out that you cannot add any points on the account. They cannot answer me why I was misinformed by this supervisor and he’s nowhere to be found because he’s on military discharge or whatever. This is not the first time that I’ve been getting misinformed by employees. They sent me to a one 800 number that connect to the Philippines. I was on there for about an hour and nobody can do it. Half of the operators just hang up on you because they don’t know what to do.

Best Buy Shopping Center 🛍 In Radio Drive Main Stroudsburg City PA

Great service from CARMEN. TERRIFIC EMPLOYEE