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Best Buy Hagerstown
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2532 reviews)
jacob y
March 30, 2025
5 out of 5
Helpful employees
N B
March 27, 2025
1 out of 5
This store has provided subpar customer service at every turn for my parents. They purchased an expensive TV that broke within 30 days and the store refused to help or take accountability. Every interaction has been painful and so much time has gone into trying to resolve the issue. The “protocols” they rely on are nonsensical and in NO WAY consider the customer experience. It has been very stressful for my elderly parents. Do yourself favor and go online.
Response from Best Buy
March 27, 2025
Hi.
Thank you for sharing your parents’ experience. I can understand that a 15-day Return and Exchange Promise can cause difficulties when issues occur outside of this policy. We would be glad to assist your parents if they would like to reach out to us on any of our Social Media Profiles from their Personal Social Media Profiles in a Direct or Private message with Review 64975967, their full name, email, and phone number with all details on how we may be able to support them.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Michael D
March 08, 2025
4 out of 5
Good experience with this particular store.
Ashton G
March 05, 2025
5 out of 5
Josh was assigned to assist me in purchasing a laptop this evening. He was very knowledgeable, seemingly honest, and patient while helping me select a laptop to purchase, although it was shortly before store closing time, as I did not realize the store closed at 8pm.
The other surrounding employees were not as patient and were hurriedly closing register drawers and locking things up immediately at 7:59pm, as most retail store associates are antsy to push customers out of the store come closing time so their behavior was typical and expected unfortunately.
But I sincerely appreciated him taking the time to hear my wants and needs with a laptop purchase, and help me select a product that would satisfy those qualities.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Five stars for Josh and his commitment to customer service throughout the entire purchasing experience. Based on his knowledge, professionalism, and customer service skills…I give 5 stars to this location.
Best Buy - Josh deserves a bonus and well deserved employee recognition for his dedication to customer service and satisfaction. 👏🏼