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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
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Google Home Experience
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Hagerstown
How do I check product availability at the Hagerstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hagerstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hagerstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hagerstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2695 reviews)
Jeremy B
July 14, 2026
1 out of 5
BUYER BEWARE!!! I ordered a laptop for my son on 7/12/26 and it was to arrive 7/13. Best Buy uses a 3rd party delivery service which is completely unorganized, unprofessional and likely a scam. I got notifications on 7/14 (a day later than it should've arrived) and none of them made sense. From 'Your package will be delivered on 7/20' to 'Your order is out for delivery'. HOWEVER, they did NOT deliver it to the correct address. How can that even happen with GPS and maps? Roadie claimed they delivered the package, but not to me. Best Buy claims it was delivered and someone at the wrong address got a free laptop that is completely unaccounted for. DO NOT SHOP at Best Buy unless you can physically enter the store!
Response from Best Buy
July 14, 2026
Jeremy,
Placing an order for shipping to your home should be a seamless process. So, hearing of what you experienced with your son's laptop, we share your frustration and want to help. Please send a private message via Facebook (https://bby.me/7JgGHp), Twitter/X (https://bby.me/cuZVNv), or Instagram (https://bby.me/kw26Um) and reference Google Review 187579.
Joel G
July 14, 2026
5 out of 5
Friendly and helpful staff.
Jade E
July 14, 2026
5 out of 5
Tim was incredibly helpful, patient, and kind while helping me return my defective watch and get everything sorted out. He also helped me find a membership that saved me money. Great customer service—I’ll definitely be back!
Kris s
July 12, 2026
5 out of 5
Duane was very helpful and very informative! Answered all of my questions. he slaaaays