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Best Buy Gainesville
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1306 reviews)
Nauman J
January 18, 2025
1 out of 5
One of the worse geek squad. They have no idea what they are doing and proving false information to customers.
Response from Best Buy
January 18, 2025
Hi, Nauman,
Thank you for taking the time to share this review here, although we hate to hear it is due to a negative experience with Geek Squad. We would like to get some more details from you and ensure your feedback is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64703012. We look forward to hearing from you!
Regards,
^Katie
Gregg C
January 16, 2025
3 out of 5
The experience at Best Buy was okay. The staff was able to direct me to what I needed, which I appreciated, but there wasn’t much else to note. It was a straightforward visit—nothing particularly great or disappointing. A decent place to shop when you know what you're looking for.
Response from Best Buy
January 16, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64685518" and share your full name, email, and phone number.
Thanks,
^Jacob
Jovany C
January 13, 2025
1 out of 5
Went in with full intentions to buy a few MacBooks for my business today. Stood around for 40 mins staring at laptops, not a single employee approached me. Decided to walk to the counter and ask for assistance. The guy behind the counter was too busy on his phone to acknowledge me or ask if I need help.
Looks like I try the manassas store since thats where one employee told me to go for help.
Absolutely the rudest employees
Response from Best Buy
January 13, 2025
Hello, Jovany.
Thank you for taking the time to provide this feedback. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Secil T
January 11, 2025
4 out of 5
Professional stuff. Only thing is that we had to wait for customer service, I think because of snowstorm they were lack of enough number of stuff members.