Best Buy Gainesville

Pretty sure this store has no employees. Walk in, no employees anywhere. Have to hunt someone down who then has to hunt another person down who then has to hunt another person down. Best Buy goes the way of Circuit City.

Appliance purchase nightmare!!! Appliance (double oven), purchased two weeks ago, sent to the wrong address, 200 miles away from a different store. Spent four hours of my day on the phone with International customer service people who lied to me on at least four occasions. The manager at the store told me that I could not reschedule until the first unit was returned to a store. I verified with the installer that it had been returned to the store. When talking to customer service, they said they could not verify it because it was marked "in transit". Customer service supervisor lied to me when she said that she would contact the store and verify, and call me back in two hours to schedule my installation. Three hours later, no phone call. Called customer service back, and requested to talk to a manager. She said the call was escalated and I was next in line for the manager. One hour and six minutes later, I finally hung up out of sheer frustration. I called back customer service and was told to go to a store if I wanted to talk to a manager. With nine days before Christmas, I have no oven and no schedule for my oven install. Day 2 of nightmare. Dear owner let's resolve the issues today at the store not thru ai bots. When can we meet in person?

Yoshiki oh my oh my aint he one helpful worker.

I purchased an appliance on December 1st. It was extremely important to me to get the delivery date, and I was assured multiple times that it would be delivered by December 16th. After taking my money, Best Buy sent me an email saying I wouldn’t get it until mid-January. I canceled the order the same day and was told my refund would be returned within 7 days. It’s now day 12, and they still have my money. You can’t talk to anyone in the store at all. Their customer service has been a nightmare. I just sit on hold forever, and when someone finally responds, it’s more empty promises. Best Buy used to be my go-to for appliances, but they will never get my money again.