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Best Buy Gainesville
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1382 reviews)
Zack
September 30, 2025
1 out of 5
I came in for a return and the Asian guy at customer service had an unnecessary attitude from the start. He was disrespectful and honestly made the whole experience worse. If these kind of people don’t want to work, they shouldn’t be dealing with customers. Really disappointed with the staff here.
Vicki D
September 29, 2025
5 out of 5
The young man at the door gave us the correct information and ended up checking us out. Young African American fellow. I don't have receipt handy for his name.🥺
Jamma617
September 24, 2025
5 out of 5
Adonis T. was truly remarkable and helpful. He knew about every single tv and brand sin the store .Top notch customer service
Tyler S
September 22, 2025
1 out of 5
Bought an iPhone 17 through sales rep Joshua J. He failed to apply the “free phone” promotion at sign up, which made my bill close to 90$, had to go through lots of back and forth with verizon to get them to apply the promised promotion. Do not do business with these people, they will rip you off, instead just buy your phone online, so you don’t have to deal with their games. I am in sales myself, I am very frustrated that someone had been this dishonest when conducting business. I urge anyone to check your phone bill if you have recently bought a phone through them. I expected better, and I am extremely disappointed.
Response from Best Buy
September 22, 2025
Tyler,
Thank you for writing a review. Buying a new should be exciting. I regret to learn you didn't receive the promotion at time of purchase.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/smmw9w), Twitter/X (https://bby.me/j6cyic), or Instagram (https://bby.me/kpw19l). I’d recommend sending a private message or DM. Please include Google Review 46468.