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Frequently Asked Questions About Best Buy Heath
How do I check product availability at the Heath Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heath Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heath stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heath Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1562 reviews)
john k
June 23, 2026
1 out of 5
My rating is based on Best Buy‘s decision like many large corporations to have a centralized scheduling system for their geek squad services. You can never reach the store and you have to speak to somebody on the other side of the world in the store is only 7 miles away. I scheduled two geek squad appointments with them. Their person missed the appointment and as it turns out after two calls to their service center in another continent they had a 10 year-old address in another state. They never bothered to confirm it with me. You can’t just go into the store and speak to the person who will do your service call. It’s all managed through very inefficient AI chat bots very frustrating. User experience. I’ll try to use other services in the future.
Response from Best Buy
June 23, 2026
Hi John,
Thank you for sharing your feedback. Scheduling issues, missed appointments, and outdated account information can make for a frustrating experience. We appreciate your comments regarding the Geek Squad scheduling process and communication, and they'll be shared with the appropriate teams for review.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook (https://bby.me/4wVkp5)
Twitter/X (https://bby.me/CK6a38)
Instagram (https://bby.me/3MCd8V)
When reaching out, please reference your Google Review 176235.
The O
June 14, 2026
1 out of 5
Bought an OtterBox for my phone here and was told repeatedly by the sales associate that the OtterBox had a lifetime warranty and if for some reason there was something defective with it that I could bring it back in and they would replace it (it’s honestly the reason I bought the more expensive OtterBox instead of the cooler looking case that I was planning to get). So I finally brought the OtterBox back in because there was a (apparently known) defect in this particular otterBox model. I was informed that despite the case being less than six months old and this being a known defect of the product, that Bestbuy would not replace it. I was informed that the rep who sold me the OtterBox lied and that Best Buy would not be doing anything to make this right. I spent thousands of dollars every year at Best Buy on appliances and electronics and gifts and video games; so the fact that they would not make Right a lie that one of their own people told is all the reason I need to go to big Sandy’s and Amazon from now on. Best Buy is not the cheapest, but until today they had the best customer service.
Response from Best Buy
June 14, 2026
Hello.
Being denied an exchange after being told something different is far from ideal. If you have a moment, please reach out to us on Facebook (https://bby.me/JTNGlv), Twitter/X (https://bby.me/v4NVVF), or Instagram (https://bby.me/gZIykB) and one of our agents will be happy to look into this and help assist. When you reach out, please be sure to include Google Review number 172425.
Thank you.
Carl H
June 11, 2026
5 out of 5
Went for a tablet and they had a very limited selection. I still love Best Buy and frequent their store on the reg. Clean and friendly staff.
greg r
June 07, 2026
2 out of 5
Low stock on tvs and TV brackets