The guy that took care of me was very professional & made sure I was happy.
He made me smile. I love best buy & will continue to shop there till my dying day.
Real Talk Best Buy.
Bought an open box Sony xav ax4000 car head unit. They graded it excellent, but had parts missing and no manual. Should have been graded good or acceptable.
Response from Best Buy
March 06, 2026
Hello, Ben,
Thank you for reaching out. We appreciate you taking the time to leave a review. It can be frustrating when an open box isn't in the condition stated. If you'd like assistance, please reach out on social media to connect with us. Please mention Google Review 126472 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Digital camera shopping, spoke with the representative and they didn't have any product knowledge. What was really disappointing, they pretended to and made recommendations. When I researched the question on the internet , then showed them the result to close the loop. She just looked at me like who cares. Difficult to spend that level of money when honesty is in question.
Response from Best Buy
March 05, 2026
Hi, Randy,
Thank you for taking the time to share your review. We understand how important it is to have friendly and knowledgeable staff to assist you, and we'd like to learn more about your experience.
Please send us a private message on Facebook (https://bby.me/0rbba3), Twitter/X (https://bby.me/jted7r), or Instagram (https://bby.me/u0gjyb). Please mention your Google review number, 125769.
Amanda B
February 13, 2026
My husband went into this store to purchase a stereo for his semi truck… requested repeatedly to have assistance to make the purchase and absolutely NOT ONE SINGLE EMPLOYEE would assist him. All of the stereos are locked up, and, he repeatedly asked for assistance.
Find another location to shop at if you need anything other than a computer.