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Frequently Asked Questions About Best Buy Heath
How do I check product availability at the Heath Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heath Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heath stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heath Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1500 reviews)
Michael J
September 28, 2025
4 out of 5
Super fast, professional, and friendly. In and out with my pickup order in under 4 mins.
Mark “
September 07, 2025
5 out of 5
Tbe!!
claudio c
August 24, 2025
1 out of 5
Very rude employees, went to check on a new mobile and apparently I bothered a group of five or six employees all gathered close to the doors that clearly had not intention to show me the phones. Left right away.
Joseph W
August 24, 2025
1 out of 5
So I have to buy an item and not be happy with it Walk out in the parking lot open it just to return it instead of having your staff just open it in front of me in the store so I can see if it has certain features on it and then you wonder why you don't get any business anymore and there's four cars in your parking lot everybody's going to online shopping because none of these stores want to do what they're supposed to do and that's keep the customer happy anyway you won't be getting my business ever again or my family's
Response from Best Buy
August 24, 2025
Hello,
Thanks for sharing your feedback. I understand not being able to find out if the item that you wanted, had the features you were looking for, without purchasing the item, wouldn't be ideal.
We do try to have most items on display to test, but with our stores being limited in space, this isn't always an option. We should be able to assist with determining if a feature is on a device without needing to open the package or have you make the purchase first. I'd like to have our corporate team look into this further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ib9682), Twitter/X (https://bby.me/0j5o2o), or Instagram (https://bby.me/othiq8), and mention your "Google review #34245" in the message.
Sincerely,
^ Melissa