Best Buy Temple

We went there today (06/29/2025) to get a new TV and a new Soundbar. The store was not crowded and we knew what we wanted. We asked for help 3 times, since we wanted to ask if we can take the TV just off the floor or if someone has to get it from the back, plus we did not see the Soundbar we wanted on the floor. In the End my Husband went and got a cart and we took a different Soundbar, because no one came to help us. As we were rolling around with the TV looking for the Soundbar, we got stopped by one of the blue shirts, telling us that his Manager did not want Customers to roll around with TVs in the Store. We said, that we asked for help and no one came. The blue shirt said that everyone is tied to a customer right now, while one of them walked by us glued to her phone and ignoring us. Im not sure why we didn't just leave 🤷‍♀️ Oh well, now we know better, not to go there anymore.

Poor customer service and incompetent staff. The Geek Squad technician didn’t know how to locate the serial number on my laptop, then charged me the wrong price for the repair. When I asked to speak with a manager, my request was denied. Customers should never be treated this poorly, especially after spending thousands of dollars in the store.

Very clean and organized. I was met promptly by an associate. Polite and courteous to me and my father.

Not enough help on the TV area. No one came to talk to me about TV's. I wanted to buy one.