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Frequently Asked Questions About Best Buy Lake Jackson

How do I check product availability at the Lake Jackson Best Buy?
How do I check my order status?
My local Lake Jackson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lake Jackson stores’ holiday hours?

Recent Reviews

4.1
(1439 reviews)
We're F
April 17, 2025
4 out of 5
This place is great if you shop with the app. It seems like every time I go in the thing I'm looking for can only be found by looking it up online first. Laptop, great deal found online and sent to the store to pick up. TV, literally couldn't find in the store but when I opened the app and showed it to the employee, she went and received it in minutes. Exactly what I wanted and a great deal. Computer was found on display, but it was a floor model and we had to drive to Pearland to get it. Figures, right? They do offer to have it shipped to their store but it takes a day. Who has that kind of time? Overall, nice store. You don't feel pressured yet you can find assistance when you need it. The employees are attentive and polite. A lot of these stores make you feel like a criminal just for leaving but this place doesn't do that. At least to me. YMMV
Suby R
April 17, 2025
5 out of 5
Went for computer repair. Mission accomplished.
William G
April 06, 2025
2 out of 5
Employees are courteous, respectful, and some of them are subject matter experts, while others just aren't. If you're going to use this place to purchase a variety of electronics, this place is very good. But if you're going to have them build a custom PC for you? Don't even bother. I have Total Tech membership with BestBuy, and I used this location to assist me in replacing outdated components on my old PC - it ran like a charm and looked good, but yeah, nearly everything was becoming outdated. A Geek Squad employee replaced every single thing on my old PC except for the GPU since it still runs fine. But ever since they did that (Summer of 2023), my PC's been facing innumerable BSOD's, weird glitches, and bloatware. I've had to bring my PC back here probably 4 times for them to repeatedly troubleshoot the issues that they likely caused when improperly installing everything. They've been respectful and patient during these appointments, but it's been very frustrating when they were the ones who put the PC together for me. If you're going to get someone to build a custom PC for you, please find someone else to do it, or get one built by IronsideComputers - as I purchased my previous PC with them and I never had any issues.
Response from Best Buy
April 06, 2025
Hello, William, Thank you for being a My Best Buy Total member and for taking the time to share your experience with us! We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. We’d like to review this further for you. Please send us a message through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (http://facebook.com/bestbuy) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 65016139. We look forward to hearing from you. Sincerely, ^Deysha
Cristina B
March 25, 2025
1 out of 5
Compre un celular el día 15 hoy tenía que llegar y nunca llegó estoy preocupada
Response from Best Buy
March 25, 2025
Hola, Cristina, Gracias por dejarnos tu reseña. Como consumidora, entiendo la importancia de solicitar ayuda con un pedido programado para el día 15. Agradecemos tus comentarios y nos gustaría ofrecerte más ayuda. Si puedes, contáctanos a través de nuestras redes sociales. Nuestro equipo estará encantado de ayudarte en cualquiera de las siguientes plataformas: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Por favor, menciona la frase "Reseña de Google, Conversación #64965844" al contactarnos en redes sociales. Gracias, ^Ruby

About Best Buy Lake Jackson

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