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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2783 reviews)
Darrell C
October 11, 2025
2 out of 5
Multiple people with same time for appointments and no workers on hand to deal with the appointments
Lots of product on hand so that was a positive.
Response from Best Buy
October 11, 2025
Hello, Darrell,
Thanks for reaching out and providing your feedback. Having to wait in a long line for your reservation is never ideal, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist. Please connect with us through social media. You can find us on Facebook (https://bby.me/4z7b35), Twitter/X (https://bby.me/nwcn5x), or Instagram (https://bby.me/u5gthv). Please reference Google Review #54469.
Steven M
October 08, 2025
1 out of 5
Worst Best Buy ever. They keep trying to sell you their membership. And they be like “all we want to do is just give you a discount, but first we need your information”
Don’t go to this store, they are a scam. They will keep trying to convince you to get their membership. Brothers, all we wanna do is just buy whatever product we wanna buy, we don’t want any membership or whatever yall offering.
I’ve been to other Best Buy’s and they’re not like this. But this in specific is so bad, and when you decline their offer they get super mad cuz they couldn’t sell you the membership.
Response from Best Buy
October 08, 2025
Good Morning, Steven
We fully understand how you are feeling after not getting the assistance you needed and being pushed a membership that you are uninterested in. We would be happy to review this further with you. Please feel free to send us a private message on social media with your Google review case ID, so we can help: #53122.
- Facebook (https://bby.me/mdrmzu)
- Twitter/X (https://bby.me/afpgjt)
- Instagram (https://bby.me/o9dm2s)
Jerome H
October 04, 2025
5 out of 5
Quick In-N-Out Verizon phone service
Soorena
September 21, 2025
1 out of 5
Used the apple support app to make an appointment to repair my iPhone’s back glass. Best Buy was listed as an authorized repairer.
Arrived for my appointment and was notified the geek squad person left early for the day and that I should follow up with apple as they don’t fix back glass.
No respect for my time bringing me all the way out here. Should’ve given me a call about not being able to honor the appointment time and the fixing of the back glass.
Response from Best Buy
September 21, 2025
Howdy.
Having your phone repaired with us should be a flawless experience. If you still need some help, please reach out to us on one of the social media platforms listed below. Please include your Google Review #46061.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy