Best Buy Sterling

I visited this Best Buy today to buy a new phone, and overall, the experience was disappointing. Two of the Best Buy staff we interacted with were very rude and unhelpful. They didn’t answer questions patiently and seemed uninterested in helping us. On top of that, the screen protector was placed very poorly — something that should be basic for a tech store like this. Honestly, this was one of the worst customer service experiences I’ve had in any store. If not for the Best Buy name and the good deals they offer, I wouldn't even consider coming back or recommending this store. The only positives from the visit were a Samsung rep who was very polite and helpful, and a Geek Squad member who did a great job. It seems like the technical staff are the ones keeping things running here. Overall, a very disappointing visit, especially on what should’ve been an exciting day buying a new phone.

I’m writing this in response to the review left by James Steel. With all due respect, it’s frustrating to see someone constantly complain about something as minor as music being played by store staff. These employees work long shifts and use music as a way to stay motivated and keep a positive atmosphere while doing their jobs. As someone who also works in retail (at FedEx), I can say from experience that music makes a real difference during tough hours. It’s not unprofessional—it’s human. These are likely young workers just trying to get through their day. There’s no need to make their jobs harder with unnecessary complaints. For the record, I’m not connected to Best Buy in any way—I’m just a regular customer. Every time I visit this location, I’m met with helpful, friendly service. I recently picked up an OLED TV, and the staff went out of their way to assist me with loading it into my car. Let’s cut workers some slack and focus on what matters: good service and helpful support—which this store delivers every time.

Great customer service and friendly staff.

Went to return an item and they wouldn't accept it and gave me a shipping label. Called customer service after I left and was told the item should have been accepted. Tried calling multiple times to reach someone at the store with no luck.