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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2905 reviews)
Tavit M
October 02, 2026
1 out of 5
Went to BestBuy to purchase a gaming PC and the employee who offered to help me had a terrible attitude and provided zero customer service. He completely ruined my excitement about buying a new PC.
My request was to help me find the PC I had already found on bestbuy online. This was the worst five minutes of shopping I’ve ever experienced. I ended up walking out and will never come back.
Hussein A
September 29, 2026
1 out of 5
Terrible experience. I scheduled a Geek Squad appointment specifically for a broken screen repair and drove 45 minutes to the store, only to be told they “didn’t have time” to fix it.
The technician suggested I go to the mall and pay around $250, even though my AppleCare should cover the repair. If there wasn’t enough time to complete the service, why was the appointment slot available in the first place?
Very disappointing and a complete waste of my time.
Response from Best Buy
September 29, 2026
Hi there! We appreciate your review, although it's concerning to hear you had a poor experience recently with a service. We encourage you to contact Best Buy on Facebook (https://bby.me/RsSpTo), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! Please be sure to include Google Review number 228049 when reaching out.
Thank you.
Vinh N
September 25, 2026
2 out of 5
I had a very frustrating experience with the Geek Squad at this location. Four months ago, I dropped off several PC parts I purchased online for an installation service. Later that day, after an urgent work request came up, I returned to Best Buy to check on the status. An employee assured me the hardware was installed, they were just verifying software stability, and promised it would be ready for pickup the next morning. However, when I arrived the following morning as instructed, I was told it still wasn't ready. The lack of accurate timelines and clear communication caused a lot of unnecessary disruption to my workday.
T H
September 22, 2026
1 out of 5
The staff here are really lazy. When the customer service is busy, they don't bother bringing in more people to help. The people aren't well trained either
Response from Best Buy
September 23, 2026
Hello,
Thank you for the review. We understand the importance of being able to receive help, when shopping with us. We pride ourselves on training our employees. We regret to learn this was your experience.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 225515