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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2777 reviews)
Soorena
September 21, 2025
1 out of 5
Used the apple support app to make an appointment to repair my iPhone’s back glass. Best Buy was listed as an authorized repairer.
Arrived for my appointment and was notified the geek squad person left early for the day and that I should follow up with apple as they don’t fix back glass.
No respect for my time bringing me all the way out here. Should’ve given me a call about not being able to honor the appointment time and the fixing of the back glass.
Response from Best Buy
September 21, 2025
Howdy.
Having your phone repaired with us should be a flawless experience. If you still need some help, please reach out to us on one of the social media platforms listed below. Please include your Google Review #46061.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Annie R
September 20, 2025
5 out of 5
Great customer service and a ton of home appliances and electronics!
Marisol R
September 14, 2025
1 out of 5
Brought my old monitor here to recycle and buy a new one, since they offer a recycling program. They wanted to charge a $25 fee or to purchase their $50 membership. Guess I'll just throw it in the dumpster and pollute more of this world. Thanks Best Buy, great way to help the environment!
Response from Best Buy
September 14, 2025
Hey there, Marisol,
We understand the importance of being able to recycle a product. We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/75mniq), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #43322".
Sherri B
September 12, 2025
1 out of 5
I ordered a TV, and including installation, the cost was $1,500. It appeared the installation was getting screwed up, so I called the Sterling, VA store. I was on hold for one hour, sent all over the world to various call centers, and eventually was disconnected by Best Buy. So I literally drove to the store and was met with the rudest, most condescending supervisor that I have ever come into contact with. I cancelled my $1,500 purchase and am writing a letter of complaint to Corie Barry, the CEO of Best Buy. Five years ago I had a bad experience with Best Buy and swore I would never purchase from them again. I should have never given them a second chance, because the customer service is AS BAD as it was 5 years ago. I will never set foot in Best Buy again.
Response from Best Buy
September 12, 2025
Hi, thank you for taking the time to share your experience with us. I also like to know that my installations will be completed without incident, and that I will be able to receive support if something seems off. Can you please reach out to us on Facebook (https://bby.me/xg8d6k), Twitter/X (https://bby.me/0qmm0q), or Instagram (https://bby.me/q42dxo) with more information about your experience? Please begin your message with "This is regarding my Google Review #42686".