While looking for a new phone case your security team member accused me of opening boxes and stealing, and after checking the cameras and being proved wrong, he walked away without saying a word. Disrespectful and embarrasing security you have at this location.
Response from Best Buy
December 22, 2025
Shopping in our stores should be a pleasant experience, and we understand your frustration with this. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/1ju6my), Twitter/X (https://bby.me/1tvpr6), or Instagram (https://bby.me/wnj88a), and mention your Google review, 93219.
Great Best Buy with the best selection and very, very positive people given the circumstance of christmas shopping.
Great store and lots of good people working here but a few issues.
- They need to charge all the demo electronics and make sure they're all up to date and working. As we were walking around, it was just disappointing to not play with some of the stuff because it wasn't charged. e.g. the theragun, the driving simulator stuff, etc.