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Frequently Asked Questions About Best Buy Sterling

How do I check product availability at the Sterling Best Buy?
How do I check my order status?
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Sterling stores’ holiday hours?

Recent Reviews

4.1
(2790 reviews)
David R
November 02, 2025
1 out of 5
Customer service sucks. Needed an item price matched from your Best Buy app and cashier didn't want to do it for me. I work in retail too and know how policies work.
Brant N
November 01, 2025
2 out of 5
Don't bother bringing Apple products in for repair. They will tell you to go to the Apple store.
mila l
October 31, 2025
1 out of 5
If you try to schedule an appointment here for repair, think again. They will let you schedule, you will drive all the way here from God knows where and they will say "oopsie nobody can assist , please go somewhere else"!! This is the list of customers waiting on appointments that will never happen! So unprofessional and a huge waste of time!
Response from Best Buy
October 31, 2025
Hello, Mila, Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when scheduling an appointment for repair. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #63024" when reaching out on social.
Deborah M
October 23, 2025
5 out of 5
Excellent service staff.

About Best Buy Sterling

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