Best Buy Sterling

Easy peasy! Had exactly what I needed. No lines for check out either!

We easily found what we needed, for the posted price. Checkout was quick. Last year we bought a dishwasher from the same location. The service was quick and easy.

I had a disappointing experience with this store. I requested an address change for a freezer order, but it was still delivered to the wrong address. When I asked for help, the manager, Ray Tinte, was unhelpful, disrespectful, and unable to arrange a refund or redelivery. He also said that I insulted his employee by saying she made a mistake, and the GM denied my service instead any apology for service delay. I expected better customer service and communication. If a manager sounds rude and disrespectful, I can’t expect anything better from the staff. This General manger should be fired otherwise people would not get help in this location.

Trying to pick up an Xbox. I went to the Tysons store first, but they had no inventory there. However, they saw one unit available at this store, so they placed the order for me and asked me to pick it up here. It turns out there is no Xbox at this store either. I can understand glitches happen so it’s not a big deal. What disappointed me was that the staff there could not have cared less about the situation. They showed zero interest in helping. I asked if they could simply switch it to an online order, but the answer was a hard no. I asked if they could call the Tysons store to see whether they could work out a solution so I wouldn’t have to drive all the way back there, and they told me I could call them myself if I wanted. Again, I understand that mistakes happen. But if they had shown even a little interest in helping a customer who wasted an hour because of incorrect information provided by Best Buy, I would not have come here to write a negative review. I hope management can use this as a case study to improve customer service.