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Services Offered
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Frequently Asked Questions About Best Buy Sterling
How do I check product availability at the Sterling Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sterling Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sterling stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sterling Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2869 reviews)
Michael E
June 24, 2026
1 out of 5
Horrible experience buying a phone from them. Should have just went to the verizon store. Stay away from this location!
Spent over 6 hours in the store attempting to get a new phone. The verizon guys lied to me multiple times. I was told in Best Buy that my trade in would be $360, then half way through the process they lowered it to $240. How does that happen? Then I was told I need to trade my phone in at the verizon store. I went to the verizon store to trade my phone in and they said they can not accept it and Best Buy needed to provide the shipping label. Then I was told by the verizon rep at their store and not Best Buy that my trade in was worth $830. I went back to Best Buy to explain to them what happened. Was then told by the Best Buy rep they would match the same trade in that the verizon store was going to give me. I was told I would see a credit on my account immediately. I just check and there is nothing. Lied to again by Best Buy. I will never buy a phone from there again.
Response from Best Buy
June 24, 2026
Hello Michael,
Your feedback matters, and we want to know more about the interaction you had purchasing a phone. We can understand how having a horrible experience would cause you to be upset. Please reach out through one of our social media channels listed below and include your Google Review #176841 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/3iJpI5)
• Twitter/X (https://bby.me/xbXQdo)
• Instagram (https://bby.me/s76MYX)
zackary t
June 15, 2026
1 out of 5
Bestbuy customer service has imploded, if you want a tv go to the big screen store in Winchester VA. if you want anything else digital stores are a better service
Response from Best Buy
June 15, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/Nk1rj6), Twitter/X (https://bby.me/XjDJQC), or Instagram (https://bby.me/so5LwK) with more information about your experience? Please begin your message with "This is regarding my Google Review #172961".
Jean-Claude J
June 11, 2026
5 out of 5
Easy to find, tons of parking
Chris B
June 07, 2026
5 out of 5
Great experience.