Customer service sucks. Needed an item price matched from your Best Buy app and cashier didn't want to do it for me. I work in retail too and know how policies work.
Don't bother bringing Apple products in for repair. They will tell you to go to the Apple store.
If you try to schedule an appointment here for repair, think again. They will let you schedule, you will drive all the way here from God knows where and they will say "oopsie nobody can assist , please go somewhere else"!! This is the list of customers waiting on appointments that will never happen! So unprofessional and a huge waste of time!
Response from Best Buy
October 31, 2025
Hello, Mila,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when scheduling an appointment for repair. We appreciate your feedback, and would like to look into this further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #63024" when reaching out on social.