Captain S
September 03, 2025
Well, this is the third time Best Buy(BB) has screwed me over...
I bought 6 appliances 7/28/25 with a delivery to my home for 9/3/25. I paid cash for everything at almost $4k. The most important appliance I needed, a refrigerator, was not delivered. I was told that the truck with the power lift broke down and the uhaul, yes Uhaul, truck was too small to deliver the refrigerator. The delivery man said that his supervisor would call me but never did. After calling BB, they said they can deliver it next week while leaving me with no refrigerator in my home. They did not care nor were interested in any kind of solutions I presented to them. They rather cause a large amount to disruption than do what is right. There was no sincere apology just empty platitudes. Instead of making my delivery a priority, they didn't care because they couldn't milk me for more $ due to me paying cash...
Do NOT do any business with them if you are a cash paying customer. I'm sure those that finance with them will be ok, even after they hike up your interest payments to 29 9%.
Bossier Best Buy the electronic department especially was extremely unhelpful and unprofessional made my experience very difficult and won't be returning. I am white woman & went there for help and they just pointed where it should be. They lost that sale and customer!!
Response from Best Buy
August 24, 2025
Hello.
Thanks for reaching out. To not receive the proper assistance can be frustrating, and we would be glad to help assist and document your feedback.
If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/xh5jwg), Twitter/X (https://bby.me/yene5i), or Instagram (https://bby.me/yvln57). When you message us, please include Google Review 34013.
Best,
^Allison
Great selection, great crew, great service!
Love buying online and picking up in an hour.