Best Buy Augusta

Submitted a hard drive for a data recovery, the drive itself was having issues being detected by the pc/ was having connection issues, a pretty simple recovery/data transfer, oh but don't call it a data transfer because the lady on the phone will tell you "um we don't do data transfer", even though that's literally what it is with like 2 extra steps. Either way it's been over a month and I complained that I "missed the old days when you could drop your drive off at CompUSA and have it done in a few hours" to which this lady on the phone snarkly said "maybe for a data transfer but not for data recovery". Payment isn't made when you pick up your drive/data by the way, it's made before they even ship it out to your store, which was not made clear before this whole process began. Have hated this entire experience from begining to end. I actually used to be a dedicated, card holding, Best Buy customer, but after I was burned by their "deffered interest" program on the card and this horrible experience, that has taken way too long, with their horrible customer service, and the run down in store experience (I remember the good ole days of Best Buy with the subwoofer section), I'll be avoiding Best Buy as much as I can from now on.

Pretty good. You know how it goes, sometimes they're helpful, sometimes they're having a day. Today, the guy was super helpful. Went in with my 3yrold daughter for a pickup order. The guy helped me out to my truck with the TV. Very nice.

I have to say that the customer service at Augusta ME location BestBuy is THE BEST I have experienced!

The service was nonexistent. I went in to purchase a laptop. We stood and waited for 15 minutes and saw an associate and stated that I needed a laptop and is there anyone available? Mr DUH looked at me like I was speaking another language and asked if anyone was available. We got tired of waiting and said to the 2 at the door not sure what they are, who looked at me as I walked out and said you have lost a customer. Going to Walmart