Best Buy Baldwin

They sold me a defective iPad pencil. To make it worse, I ordered through DoorDash and neither best buy or DoorDash will initiate a refund, each telling me the other is responsible. Also, good luck getting someone on the phone. Their customer service is garbage.

Fast customer service. The associate knew immediately where to go for what I was looking for. Super clean and quick in and out. I'd come back.

I recently had the pleasure of working with Anna at Best Buy during a return of an air conditioning unit, and I must say, her service was nothing short of exceptional! From the moment I approached her for assistance, Anna was incredibly thoughtful and attentive. She not only helped facilitate the return smoothly, but she went above and beyond by ordering the replacement unit for me right away. Anna clearly communicated the timeline for when I could expect the new unit, which helped to manage my expectations and put my mind at ease. What truly stood out was her personable demeanor. While assisting me, she noticed my husband's upcoming birthday on his ID, and she made a lovely gesture by acknowledging it, which added a personal touch to the already friendly experience. It's these little things that make a big difference and show how invested she is in her customers' satisfaction. Overall, I had an outstanding experience thanks to Anna’s dedication and exceptional service. She is undoubtedly an asset to the Best Buy team, and I would highly recommend seeking her help for any store needs. Thank you, Anna!

Great customer service was created at the front door and walked over to the department i needed to go to