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Frequently Asked Questions About Best Buy West Simsbury

How do I check product availability at the West Simsbury Best Buy?
How do I check my order status?
My local West Simsbury Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West Simsbury stores’ holiday hours?

Recent Reviews

4.0
(913 reviews)
Bryan V
November 28, 2025
1 out of 5
Ordered 2 items for pickup (2 of the same item) which were stated to be available within an hour. Items were not fulfilled at all, and now site claims there is only 1 left. There were more than 5 at time of order. This is the 3rd time this particular store as given us an issue.
Response from Best Buy
November 28, 2025
Hi, Bryan, Thank you for reaching out here to provide this feedback. We hate to hear your order is unable to be fulfilled, and would be happy to ensure your experience is documented on a Corporate level for review. To get started, please send us a message on Facebook (https://bby.me/8aco33), Twitter/X (https://bby.me/clqgi1), or Instagram (https://bby.me/lajyo6). Please also include a note stating you are reaching out from a Google review by including this reference number: #77157. We look forward to hearing from you!
Ben F
October 27, 2025
2 out of 5
The Gentleman greeting us was very nice....but it seems that customer service is not a priority here...It may just be me but everytime I go to a best buy I end up leaving disappointed....when the greeter is the only person to acknowledge you in fifteen minutes customer service is sad. Maybe this is why Amazon does so well.
ari a
October 16, 2025
5 out of 5
Service is good. Returns of the product without problems. Price is more expensive than Amazon and other sites. You can show them the competitor's product and they will check if it can be compared.
Ellis R
October 04, 2025
5 out of 5
Super friendly people

About Best Buy West Simsbury

bestbuy.com