I was very surprised by how easy it was to pick up my order (yah, I know, but it's not always that easy at some stores). Deborah was really attentive, aware of people who were in line, and was so easy to talk with. Great experience!
Would not recommend. I placed an order online for a TV, and when I walked into the store, all the employees, including the manager (Billy), tried to convince me to cancel the order and place it in-store instead. When I refused to cancel the order, they claimed that the TV was cracked and that I had to cancel the order on my end and lie about the reason I canceled it. Stay away from this store.
Ariel was so incredibly helpful in assisting us on our TV search! He took the time we needed to educate us and compare all of the options available within our budget and specs without pressuring us at all. Because of him we found the perfect TV. Thank you Ariel!!!
Forced to listen to a stupid AI automated phone call and then when I talked to a real person, they were dismissive and hung up on me
Response from Best Buy
May 29, 2026
Hi, Kelton,
Thank you for taking the time to leave feedback for us regarding your recent phone interaction. I can understand expecting a phone agent to properly address your concerns when calling in.
So that we can better assist, please send us a private message on any of the following platforms: Facebook (https://bby.me/IbDwtr), X (https://bby.me/CiIST9), or Instagram (https://bby.me/jeiXJO).
Please mention “Google review #158770” in your social media message.
We look forward to helping you!