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Best Buy Cary
Services Offered
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3928 reviews)
James F
January 23, 2025
1 out of 5
I hate it here. Everyone working there hates it there... Just close down already!
Response from Best Buy
January 24, 2025
I appreciate you taking the time to share your feedback regarding your recent visit, James. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64723670. We look forward to hearing from you.
Sincerely,
^Deysha
Rufiya A
January 22, 2025
5 out of 5
We bought a gaming laptop from this store, but it didn’t work out for us, so we decided to return it a few days later. At the register, the girl told us that we needed to reset it to factory settings. I approached a consultant in the store and asked for help since I needed to connect the power adapter and get online. He was very helpful, connected everything, and reset the laptop for me. It took about an hour, but that was because the laptop itself took so long to update. Big thanks to the guy who helped me!
Timothy B
January 22, 2025
5 out of 5
Good prices & service.
Robert H
January 21, 2025
3 out of 5
Nice store layout, but it is a common occurrence to have to wait a long time to get any help (recent experience with speaker section and help desk area)
Response from Best Buy
January 22, 2025
Hi there, Robert,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support when shopping at your local Best Buy.
If you require additional support, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64715582” when reaching out on social media.
Regards,
^Ravi