Best Buy Cary

Purchased a sound system with Apple Play, hands free use, maps, etc for a 2006 Saturn I am giving my 16 year old grand daughter next week. Had it installed. It was important to me that these features were available to provide a layer of safety for a new driver. Nick did the installation and my grand daughter and I watched. He took amazing care with each wiring connection in the prep. He took great care in preserving the removed pieces so nothing broke. Once installed, he took time to show her all the features. I heartily recommend Nick as a tech

Normally this is my first stop for anything electronic related. I went to the Cary, NC location today to ask for help on a new graphics card and RAM for my HP tower that’s being used more for work at home. I met an employee named Adam in the computer department today who started asking questions about what i needed and was initially very helpful. Very smart individual. He helped me find RAM and a solid state drive to increase storage, then we began to speak about a graphics card and it went downhill. He wanted to have me do something to my computer that gives the information of what card it needs and done computer language that I didn’t understand. I told him I’m sorry I’m not going to be able to do that because I don’t understand what any of that is. His response, laughter. Now I understood he may have thought I was joking so I explained to him I wasn’t being funny, I asked for his help because the things he was talking about are a literal foreign language to me. He continued to laugh and I told him that it’s insulting to be laughed at when explaining what I don’t know. And asked him to stop. His answer was no it’s not an insult, and continued to laugh. I had my two teenage sons watching me get laughed at, it was embarrassing. I told him I’m done shopping with him and I’d like to speak with his manager. A gentleman named Juan walked by and Adam said - oh there he is. So Juan finished with his customer and Adam told him I needed to speak with him. I told Juan we have an issue with Adam , I asked for help, he explained something and laughed when I didn’t understand. He laughed when I told him I wasn’t joking and was not helpful. Juan’s answer was that Adam is one of his finest employees. I told Juan that if Adam is one of the finest employees I don’t want to know what the other employees see like if your finest employee laughed at people after they tell him we’re not joking. Adam responded with I should shop somewhere else. Customer service is not what it used to be. I’d Adam don’t get that I wasn’t being funny and laughed thinking that I was joking about his foreign language that so be it, but after letting him know it wasn’t a joke and his continued laughter the customer service piece fell off the wayside. He’s human and had the chance to realize I was not joking but chose to embarrass me instead of just giving me the information. If you need help, do your homework and make sure you have all your answers because getting help here is not possible!

I recently brought my ASUS ROG Ally in for service under my two-year Best Buy Protection Plan—with only two days left on coverage—at the Southpoint Geek Squad. Unfortunately, they weren’t able to help and told me they’d call “tomorrow,” which left me uneasy with my plan about to expire. Determined, I drove to my home store at Crossroads, where Geek Squad team member Nia really took the time to understand my issue. With her manager De’s support, they not only diagnosed the problem right away but also got me a replacement unit before I even left the store. I’ve honestly never experienced better customer service. Nia and De went above and beyond to make sure I walked out fully covered and worry-free—highly recommended!

Great selection friendly staff