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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4019 reviews)
Wesley E
May 30, 2025
5 out of 5
Great selections in stock and Great customer service.
s s
May 29, 2025
5 out of 5
Large store, variety of electronics & computer items
Linda S
May 26, 2025
5 out of 5
Great experience at this store! We literally arrived in Raleigh from a cross-country move from Houston, Texas for retirement. We are building a retirement home, and needed a refrigerator by our closing date the end of July. We were immediately greeted by Best Buy consultant, Sara Zamani, who helped us select the best Samsung refrigerator model for our new home's space and our desired Samsung features. Sara made a recommendation for the best refrigerator at the best price, saving us $1,364. Sara asked us if we needed anything else for our new home, we told her we needed televisions and speakers, so she escorted us to Samsung Home Theater Specialist and Sales Consultant, Alex Ritchie. Alex was wonderfully knowledgeable about ALL things for home theater components, and helped us select two Samsung televisions and two wall mounts for our new home's space and our desired Samsung television feature.s Alex asked us if we needed assistance with a home theater configuration, and escorted us to Matt Weatherly, a Premium Designer for home theater and sound design. Both Alex and Matt were wonderfully knowledgeable about ALL home theater and design, and using our floor plan and speaker placement layout, made recommendations for the best components at the best prices, ultimately saving us over $1,858 in savings--a combined total and unbelievable savings of $3,222! All three of these Best Buy professionals (Sara, Alex and Matt) were top notch! We had a wonderful in person and in-store experience, and highly, highly, recommend this store! If you visit them, tell them John and Linda from Houston recommended you! :)
larysa i
May 23, 2025
5 out of 5
5-Star Review for Afnan at Best Buy
I had a fantastic experience at Best Buy thanks to Afnan! From the moment I walked in, she was incredibly friendly and welcoming. Her knowledge about the products was impressive—she answered all my questions with confidence and clarity. What stood out most was how she went out of her way to make sure I found exactly what I needed. It’s rare to come across someone who genuinely cares about customer satisfaction the way Afnan does. She made the entire process smooth and enjoyable. Highly recommend asking for her if you’re shopping at Best Buy!