Best Buy Cary

Good

Went here to purchase a phone through a carrier. After being ignored by multiple employees, including the manager who was on his phone texting someone finally came over to help. The employee then told me they were unable to sell me the phone without paying off my old phone and trading it in which was absolutely not the case. I tried to explain to him that this was not the case and that I was able to complete the exact thing I wanted them to do in the Best Buy app and showing it to a manager (the one who was on his phone and ignoring me originally) only for him not to look and tell me I was wrong. I am old school and sometimes I just want to go into a store and do stuff in person. That’s the reason why these brick and mortar stores exist. Otherwise it’s way easier to just order things online. No one here helped me at all. So what did I end up doing? I completed the transaction through the Best Buy app and instead of just getting the phone from the associates like I originally planned I was forced to wait for them to fulfill the online order. I asked the manager I had previously spoken to if he could help expedite the order after everything I had been through and them being unwilling to help me as a customer and he gave me another sad sack of an excuse for an answer which was basically no in a non-accountable way. I don’t know why I expected him to help me after how I was treated by him and the other associate who was calling me slurs in Spanish, guess he didn’t realize I speak Spanish. I went outside and waited in the car and finally the order was fulfilled and I got the phone. This was my experience trying to buy a phone at this Cary Best Buy. After this experience I would absolutely not recommend going to this store to purchase a phone. They are clueless and have a complete lack of respect for you as a customer purchasing something that costs hundreds of dollars. Not only were the associates and the manager unhelpful, they were also disrespectful.

Bought a new washing machine. Purchased removal of the old one. First thing the guy tells me when he comes out the truck "This doesn't include an install".........so we started talking about paying him an extra to "install". Him and his partner kept talking either Spanish or Portuguese. Didn't trust them at all. So they take the old machine out, there is a hole at the bottom under the machine for draining and a drain adapter, so they just ripped the thing out and broke the adapter and just handed to me. Now I got a new washing machine and water leaking on the floor. Please don't tell me to contact you on FB or Instagram, I don't use those and please don't send me Spanish or Portuguese speaking people, or I will refuse their service. I will be calling to follow up on this so you can send someone else to fix the water leak you caused.

Awesome tons of staff there to help you figure out where the hell you need to go in this electronic warehouse of the future!