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Frequently Asked Questions About Best Buy Colerain
How do I check product availability at the Colerain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colerain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colerain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colerain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2508 reviews)
Greg B
September 18, 2025
1 out of 5
Never buy best buy I purchased 2 phones there,I had a family emergency and I had to go out of town so took 1 phone back that I never even opened and it was after there 15 day policy and ,I explained that to them,they didn't care they refused to take the phone back and was very Un sympathetic and I explained to them I have bought alot of stuff there and was going to spend much more money there than the phone cost but they didn't care so best buy your policy sucks and I will never buy anything there again so beware of best buy they don't care.
Response from Best Buy
September 18, 2025
Hi, Greg,
Thanks for reaching out. I can understand wanting support on your return request.
Here is a link to our Return & Exchange Promise: https://bby.me/22lb8m.
If you would like us to take a closer look, please send us a private message on social media. We would be happy to help on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please reference the phrase “Google review #44799” when reaching out on social media.
Don L
September 11, 2025
5 out of 5
Very knowledgeable and helpful employees.
Gregory C
August 27, 2025
1 out of 5
Went in to buy a tv, and it was listed for $50 cheaper online. The same exact TV. Not match your own prices is wild. What is the reason to go to a store anymore? Yeah I’m good I’ll order it myself off the internet.
Response from Best Buy
August 28, 2025
Hello, Gregory,
Thanks for reaching out and providing your feedback. When I see a price listed online for the item I want, I expect the store to have the same price, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/chi4ca), Twitter/X (https://bby.me/80s07t), or Instagram (https://bby.me/8mtple). Please reference Google Review #35914.
Regards,
^ Aaron
Billy L
August 27, 2025
5 out of 5
Thanks, Big Dave, for helping me out today