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Best Buy Jacksonville North

4.0
(2802 reviews)
13141 City Station Dr
Jacksonville, FL 32218
(904) 714-6087
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Recent Reviews

4.0
(2802 reviews)
Ernest G
January 18, 2025
3 out of 5
It's a slow day for a Saturday here. The open box TVs are in the center of the store... straight ahead a bit after entering the store. Only a few of the open box TVs have prices. Had to wait for an associate to find out the price. It took a while but he's very helpful. Didn't end up buying. I was told return policy was just 14 days. Extended warranty was $280 for the TV I like. Will just wait for a sale in Costco which has 4 yrs extended warranty included.
Response from Best Buy
January 19, 2025
Hello, Ernest. Thank you for taking the time to leave your feedback with us regarding the location and no pricing of some open box items. We take your feedback seriously and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64705200. Best, ^Allison
Dr. M
January 15, 2025
4 out of 5
no digital voice recorders in stock
EDGAR L
January 11, 2025
1 out of 5
Didn't go to this place.
Response from Best Buy
January 11, 2025
Good Afternoon, Edgar. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64667642" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey
C. K
January 10, 2025
1 out of 5
The worst customer service ever. I purchased a gaming pc for my son. Was promised a delivery date three times. No results. Then I was told the back end team was working on making sure we received it. Two weeks later they sent me a refund instead of the PC. Now my 11 year old has been crushed because best buy spoiled his Christmas. Even when I went to the north Jacksonville store the manager acted like he did not care. Same with the associate that was at the counter. the store team or online chat team did not offer a solution. You would think if you spent $1000.00 they would at least offer a similar product. Never purchase for here again. They don't care. Bad business and customer service.
Response from Best Buy
January 10, 2025
Good Afternoon, Kirby. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64663886" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

About Best Buy Jacksonville North

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