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Best Buy Jacksonville North
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
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Frequently Asked Questions About Best Buy Jacksonville North
How do I check product availability at the Jacksonville North Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Jacksonville North Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Jacksonville North stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Jacksonville North Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2854 reviews)
Julian U
April 11, 2025
1 out of 5
Their car audio installation technician is very rude, back handed and impatient although I was kind the whole time. Completely ruined the experience for me
I bought a new radio but the display was too dim so I decided to return it. It was supposed to be an hour and a half appointment to have my old radio reinstalled and have the new one removed.
Although it took three hours, I was kind and patient but then I was told I would have to come back again to have the steering wheel controls restored, which naturally surprised me and had me try to see if they could address it on the spot since I was already there.
The tech immediately gave me attitude and treated me like an idiot for not understanding the technical difficulties behind it. He was also rolling his eyes and shutting them while I was talking to the manager about our options. A bad attitude towards a confused customer service is unacceptable, especially one that was kind to you
PS: my dash was left looking like this. Didn't even bother putting new clips like the other shop did when I had the new radio installed. Find a different Best Buy to handle your installs of any kind
Response from Best Buy
April 11, 2025
Hi there, Julian,
Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when visiting a local Best Buy and having a part installed in their vehicle.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Kindly mention the phrase “Google Review, Convo #65033292” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Janice M
April 08, 2025
5 out of 5
Great deals on many items. Total tech membership is awesome to have for many technical and home needs.
glamourgirlflo K
April 07, 2025
3 out of 5
Great finding, but it needs friendlier employees
Response from Best Buy
April 08, 2025
Hello,
Thank you for reaching out to share your feedback on your experience in one of our Best Buy Stores. If there is anything we can further support you with please reach out to any of our Social Media Profiles below with Review 65020528 in a Direct or Private message with your full name, email, and phone number with all details on how we could assist you.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
margie m
April 07, 2025
1 out of 5
Geek squad is not on the same page. Charges to repair are different and the time to see if they can repair it changed after I over paid for service. No replacement is given and im.out of a laptop for now 3 weeks.
Response from Best Buy
April 07, 2025
Hello, Margie,
I appreciate you taking the time to share your experience with your laptop repairs. Having the Geek Squad Team look into your issues, is supposed to make these types of situations simple. This is not the experience we want for you, and we'd like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 65018863. We look forward to hearing from you.
Sincerely,
^Deysha