Alessandra K
July 20, 2026
The store is large, but it doesn’t have many of the deals and offers that you see online. For example, you may find promotions for cameras and appliances on the website, but when you visit the store, those items are often not available.
Having to go to customer service to pick up items, wait in line while there is one active worker who has been with one customer for 20 minutes, another playing with his phone and a trainee along with being cavity search trying to leave by a person that watched you stand in the line to pay for the item is a very poor shopping experience and why people go to Amazon instead.
Response from Best Buy
July 19, 2026
Brian,
Long wait times are never ideal and we are sorry that this has been your experience. Please send a private message via Facebook (https://bby.me/084CBv), Twitter/X (https://bby.me/auZNVN), or Instagram (https://bby.me/yx0gh6) and reference "Google Review 190292" so that we can help.
Been looking for a place to replace the battery in my Samsung Galaxy watch classic pretty much most of the day. So when I stop by there I had somewhat of High Hopes but they ended up not being able to do the battery replacement unless I had actually bought the watch from them and or maybe had a warranty or extended warranty on it. So needless to say Best Buy does not replace the battery in a watch unless you bought it from them.
It was empty. Full of employees just chatting, not one person offered help. I left and went to Staples and got assistance. They were fully stocked though so if you know what you need then it would be good!
Response from Best Buy
July 15, 2026
Hello, Nicole,
Thank you for reaching out with your feedback. Trying to get assistance with a purchase should be quick and easy at Best Buy, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/iW2Ygr), Twitter/X (https://bby.me/6bLdDz), or Instagram (https://bby.me/PKMEfn). Please reference Google Review, #188115.