Best Buy Grapevine

I was helped by Liam, he was professional, quick and helpful

One of the worst customer service experiences I’ve ever had. I was repeatedly given incorrect information, misled on multiple occasions, and ultimately left without any resolution. I initially went in to purchase a new iPhone and was assured multiple times that the phone was in stock. After spending an hour with an AT&T representative trying to complete the purchase, I was informed it was actually unavailable and needed to be ordered. I was told the phone would arrive within eight business days and specifically communicated that I couldn’t pick it up until a certain date. I was assured this wouldn’t be an issue, as the phone would already be purchased and held for me. Instead, it arrived early and was sent back to the warehouse before I was able to pick it up. When I returned, another phone was in stock, but I couldn’t purchase it due to complications with the original order and the absence of an AT&T representative. I was told someone would arrive at noon, so I waited another hour, only for no one to show up. By 12:30, I was still without assistance, a phone, or any solution. The repeated misinformation, lack of communication, and complete failure to follow through were incredibly frustrating. I made multiple trips, wasted hours of my time, and was left dealing with problems created by the store’s own mishandling of the situation.

I purchased a cube gps pro and love it…. I highly recommend.

Got help immediately and even was suggested some good things to look out for. Grateful for that help!