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Frequently Asked Questions About Best Buy Grapevine

How do I check product availability at the Grapevine Best Buy?
How do I check my order status?
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Grapevine stores’ holiday hours?

Recent Reviews

4.3
(2771 reviews)
Evan L
July 15, 2025
5 out of 5
Dorian made my return quick and easy, thanks man 🤙
Monika T
July 11, 2025
2 out of 5
Rude customer service. They did not have a replacement screen for a recently released iPhone, so they invited me to return in 2 (!) months, or go back to “wherever you bought it [the iPhone] from.” Priceless!
Response from Best Buy
July 11, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my repair appointments will be completed during the time indicated when the appointment was created. Can you please reach out to us via private message on Facebook (https://bby.me/5ykmgi), Twitter/X (https://bby.me/21sbs8), or Instagram (https://bby.me/besmtf) with the information below, as well as more detail about your experience? Please begin your message with "This is in regard to my Google Review". Full Name E-mail Address Phone Number Store Location Regards, ^ Josh
Austin G
July 10, 2025
5 out of 5
Ask for Cesar if you need anything in tech, he’s excellent!
Todd B
July 09, 2025
1 out of 5
Worst customer service I've ever experienced. Order something for same day delivery and it goes into a chatbot black hole never to be heard of again.
Response from Best Buy
July 15, 2025
Hello there! Thank you for taking the time to reach out on Google with a review. I can definitely understand the desire for friendly and professional assistance. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #13510 in your message. You can find us here: Facebook (https://bby.me/fiq55e) Twitter/X (https://bby.me/lbowea) Instagram (https://bby.me/tz5l0w) We hope to hear from you! Cheers, ^Ryan

About Best Buy Grapevine

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