Best Buy Grapevine

Always cheapest prices highest quality.

Plenty of selection, most things in stock

Came looking for a gaming laptop and had a gentleman named joaquin assisted me with getting the HP Victus 2 laptop. Was bery knowledgeable on the product and I am also loving the decision of my purchase.

I’ve never walked out of a Best Buy feeling more disrespected than I did after dealing with a manager named Jeremiah. What should have been a simple customer service interaction turned into a masterclass in arrogance, condescension, and complete lack of professionalism. Instead of listening or trying to resolve the issue, Jeremiah talked over me, dismissed my concerns, and acted like my presence was an inconvenience rather than, you know, the reason the store exists. The tone alone was unbelievable—smug, defensive, and borderline hostile for no reason. When I asked for clarification, I got attitude. When I asked for help, I got excuses. It was clear very quickly that customer service takes a back seat to ego here. If this is the standard of management Best Buy is promoting, it explains a lot about why people prefer shopping online instead of dealing with staff who seem annoyed to do their jobs. I won’t be returning to this location, and I strongly suggest anyone who values basic respect does the same. One bad employee is unfortunate—a bad manager is a reflection of the store.