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Frequently Asked Questions About Best Buy Grapevine

How do I check product availability at the Grapevine Best Buy?
How do I check my order status?
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Grapevine stores’ holiday hours?

Recent Reviews

4.3
(2719 reviews)
Lisa P
March 26, 2025
3 out of 5
Kinda rude
Response from Best Buy
March 26, 2025
Hey, Lisa. Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy When you private message us, please include your full name, phone number, email, and reference your Google review number #64972424. Regards, ^Jason
Robert W
March 23, 2025
5 out of 5
Maddox was our tech rep , very helpful and knowledgeable with technically challenging issues involving fitness watches, specifically Fitbit and Galaxy. Keep up great work
Zahir J
March 23, 2025
5 out of 5
Maddox was extremely helpful when I was picking out a laptop that worked best for me. He was extremely informative and patient answering app me questions. Great customer service!
demitrice G
March 22, 2025
2 out of 5
Ask for assistance with purchasing a cell phone! One guy was already helping I went up to the front and ask someone else they said they was calling someone after 15-20 minutes no one showed up so I walked out
Response from Best Buy
March 23, 2025
Hello, Demitrice. Thank you for taking the time to provide this feedback. We always strive for the best, so to hear this has not been your experience is concerning. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include Google Review number 64958738. Best, ^AllisonS

About Best Buy Grapevine

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