Frequently Asked Questions About Best Buy Grapevine
How do I check product availability at the Grapevine Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grapevine stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grapevine Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(2829 reviews)
daniel c
October 16, 2025
5 out of 5
Good and fast service
Michael S
October 15, 2025
2 out of 5
No one available to help me
Mia G
October 13, 2025
1 out of 5
We bought a dishwasher that had to have service multiple times in the first 2 years. Waiting on hold for 45 minutes with customer service to try to schedule appointments. Now wanting to charge us $750.00 to fix the same problems that have been repaired before. NEVER AGAIN. long time customer, bought over $4500 in appliances in last few years.
Response from Best Buy
October 13, 2025
Hello, Mia,
Thank you for the review. We can understand your frustration with your dishwasher needing to be repaired.
We would like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ddn5lr), Twitter/X (https://bby.me/romsz5), or Instagram (https://bby.me/yos6ka). If you can also include, Google Review 55190, in your message, it'd be appreciated.
Alana D
October 10, 2025
5 out of 5
Great place to shop! I’ve been here many times, and the service is always excellent with a wide selection to choose from.