Best Buy Hiram

I wanted to take a moment to sincerely thank Moses at your Hiram, Georgia location. I originally visited on a Tuesday and was unfortunately mis-scheduled because the technician needed for my job was unavailable (ALMOST RESULTING IN A BAD REVIEW---STILL SHOULD BE). BUT when I returned on Thursday, Moses took the time to walk me through the device I had purchased. He was incredibly patient and thorough, guiding me through several options and helping me find a device that truly meets my needs. His willingness to spend extra time and explain everything made a huge difference. Thanks to his assistance, I was able to exchange my previous device for what I really wanted, which cost less, added insurance, and even saved me $$ in the process. THIS REVIEW AS ALL ABOUT Moses who exemplifies excellent customer service and truly went above and beyond. I believe he is a valuable asset to your team, and I hope he is recognized for his dedication. Best Buy could do a better job with ensuring techs are properly scheduled for tasks and compensate for mis-schedules.

I recently visited the Best Buy in Hiram, Georgia, with the intention of purchasing an entire streaming set up looking to spend well over $4000.0. Unfortunately, my experience was extremely disappointing. I walked around the entire store asking for help, but was met with unhelpful responses. One employee even told me, “No, not right now, I’m busy.” To make matters worse, the store manager walked by on his cell phone and did not even acknowledge me. He was busy so no harm no foul…we should all get paid to be on our cell phone

Employee receiving is too bad No proper assistance.

Staff was knowledgeable and friendly.