Best Buy Hiram

I walked in wanting an iPad keyboard and asked where I could find them. The woman at the front, who claimed to be a manager named Marsha, waved me over to a counter at the front of the store and told me they had preowned apple keyboards. I asked if they’d look to see if they had a preowned one that fit my iPad. During this, Marsha kept dogging me for my information, and when I asked what it was for, she said it was for a discount. She was signing me up for the credit card and 50 dollar membership. She kept telling me to “hit the blue button” to accept without allowing me time to read each screen. When I saw the membership, I told her I didn’t want it and she spent 10 minutes arguing with me about it. When I stayed firm, she became noticeably colder. She rung up a brand new apple keyboard and started processing the credit card she’d signed me up for before I even knew what was happening, and by this point I was becoming very upset. I suffer from pretty extreme social anxiety and felt unable to speak up. She then had the gall to ask me to leave her a five star review. I returned to the store later that day and met with a different manager who apologized and refunded the iPad keyboard, telling me that manager had done this before. This is unacceptable behavior that WILL lose you customers. While I’m happy I received an apology, I urge people not to come here if you can avoid it. Not only was I hounded and pressured into doing something I didn’t want to do, the price of the keyboard was 30 bucks more than what it is online. It was my first time in Best Buy in about 2 years, and I was ready to try and shop in person more often to help my anxiety, but this experience made me never want to come to another Best Buy again. (Edit: I see from other reviews that Marsha has done this previously. Why is she still employed here?)

Best experience in every way

Honestly have had the worst experience from this store especially the Geek Squad people. Bought a phone from there been having issues since and they told me when i bought it if i have issues i get a replacement cause of warranty and they refuse to replace my phone and have been lied to many times from a girl and when i went back someone says completely different like honestly they have no clue what they are doing. Wouldn’t recommend even trying with them.

Good prices