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Services Offered
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Frequently Asked Questions About Best Buy Hiram
How do I check product availability at the Hiram Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hiram Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hiram stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hiram Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2400 reviews)
Mark H
August 24, 2025
5 out of 5
Full of really cool things
Chris
August 21, 2025
2 out of 5
The staff were very friendly and the store was exceptionally clean. I asked a young guy who I’m assuming is a manager, if there was an open box section (it was literally right behind him I completely overlooked it) he pointed it out, told me that all the associates were busy and to wait for someone to come by ( even though I saw a few workers standing around talking to each other when I came in). No big deal. 10 minutes go by, I’m watching associates continuing to have conversations with each other. Again not a huge deal I get it. Trying to make the day go by quicker I’m a fan of it myself. But after watching this persist, instead of paying 117 plus tax for a used hp Chromebook here, I bought a used one on Walmarts website for 47.99 and free 3 day shipping. This was just what I experienced today and I’m not saying you shouldn’t visit, but as for myself, I won’t be back. Everyone was pleasant but the service just wasn’t there today.
Response from Best Buy
August 21, 2025
Hey there, Chris,
I know how important it is to receive quality customer service, and I can understand your concerns with not being assisted. We appreciate you reaching out to provide us with your feedback, we would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/ek5oh4), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #32686" and share your full name, email, and phone number.
All the best,
^Jacob
Kristina M
August 19, 2025
5 out of 5
Thank you team Best Buy, true to the name, all knowledgeable staff, so incredibly helpful with purchasing a new AT&T phone, more so than anything the AT&T Hiram store could do, these guys are just the absolute most professional members and absolutely recommend this store! Thank you for all you do for our community!
Patti E
August 19, 2025
5 out of 5
Great experience at Best Buy both in Douglasville and Hiram. Customer service is excellent.