In store help was amazing unfortunately delivery not so smooth and trying to speak to a representative not helpful at all they will keep changing their answer to suite you based on your level of frustration then offer you a gift card for your troubles and they won’t tell you how much product is delivered that is unacceptable.
Definitely would not recommend stay local where your money valued.
Leighton L
October 17, 2025
If you enjoy making an appointment just for them to tell you they do not have time to fix your phone this is the place for you. Jason told me to come back the next day at 10 AM and they would take care of me right away. When I got there I had to wait almost 40 minutes and had to leave because I had to get to work. I was then told to come back again and they would take care of me right away. When I came back I could see the geek squad agent, Darren, aimlessly walking around the store he was taking so long the girl in front of me got up and left. I then had to wait another 30 minutes again just for them to again tell me “we do not have time to fix your device.” The level of customer service they have is subpar and needs to be rectified, they are completely unwilling to work with customers.
Response from Best Buy
October 18, 2025
Hello, Leighton,
Thank you for reaching out to share your concerns with the service in store. I can understand that any wait can be difficult. Many phone repairs are completed when the phone is left in the store as there can be some wait time on repairs. If you would like to chat with us regarding your experience please reach out to us on any of our social media profiles below with Review 57306 for support.
Facebook (https://bby.me/ghyftt), Twitter/X (https://bby.me/lj0nep), Instagram (https://bby.me/4bedzu)
After a serious operation, I recently purchased an item form this location. Unfortunately the disc could not be read and is defective. When i attempted to get a refund they told me no can do. Its not our problem. This store is a disgrace and they only want your money. Seems like its all best buys
Response from Best Buy
October 10, 2025
Hello, Richie,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing assistance on a defective item. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #54164" when reaching out on social.
Hernando R
October 10, 2025
Existen clasistas, muy mal