Hosam E
September 12, 2025
I am extremely disappointed with my recent experience at the Best Buy North Haven, CT store. I purchased a Geek Squad Certified iPad 4 from them just four months ago, and the battery has not been holding a charge properly. When I brought it in for service, I was told the device was out of warranty since 2021, which makes no sense given that I bought it directly from Best Buy only months ago.
Even worse, the tech support staff were completely unwilling to help or go the extra mile. They simply dismissed me, saying there was nothing they could do. As someone who has purchased nearly all of my appliances and technology from Best Buy over the years, I expected far better treatment and support. Instead, I was left with a defective product and no resolution.
This experience has shaken my confidence in Best Buy. If this is how loyal customers are treated, I will seriously reconsider where I purchase my technology and home products in the future.
Response from Best Buy
September 12, 2025
Hello, thank you for taking the time to share your experience here. I also like to keep an eye on my finances, and the refurbished items can often deliver. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #42713".
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Very knowledgeable geek squad person
Jason
Shout out to Zach and his team at the North Haven store. Went there with several issues and questions re recently purchased items, set up, account, etc. All handled quickly and efficiently.
Good prices
Alot of stuff