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Frequently Asked Questions About Best Buy Lake Geneva

How do I check product availability at the Lake Geneva Best Buy?
How do I check my order status?
My local Lake Geneva Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lake Geneva stores’ holiday hours?

Recent Reviews

4.1
(1303 reviews)
Tammy B
June 21, 2025
2 out of 5
Sales guys was nice, cashier was nice, but tries to call the store to see if we left my husbands wallet there and we’re informed the store does not take phone calls. Where have the days of customer service gone? …the personal touch? I could have ordered through Amazon - store fronts aren’t worth it anymore.
J D
June 07, 2025
5 out of 5
Victor was very helpful taking time to explain things and answering questions.
KawwiCat
June 03, 2025
5 out of 5
Overall a great location kind employees and quality services provided! Highly recommend them and their services and products.
Andrew K
June 02, 2025
1 out of 5
The location in Lake Geneva WI sent us a text saying our device was ready for pickup. We called to confirm that was true. They confirmed SEVERAL TIMES. WE DROVE AN HOUR TO PICK IT UP. The KID at the front desk was completely dismissive and rude in telling us they "made a mistake." They messed up royally. But apparently their customers time doesn't mean much to them. HORRIBLE, despicable customer service. What's the point of paying the annual membership when we get this kind of service? NONE.

About Best Buy Lake Geneva

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