Frequently Asked Questions About Best Buy Lake Geneva
How do I check product availability at the Lake Geneva Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Geneva Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Geneva stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Geneva Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1298 reviews)
KawwiCat
June 03, 2025
5 out of 5
Overall a great location kind employees and quality services provided! Highly recommend them and their services and products.
Andrew K
June 02, 2025
1 out of 5
The location in Lake Geneva WI sent us a text saying our device was ready for pickup. We called to confirm that was true. They confirmed SEVERAL TIMES. WE DROVE AN HOUR TO PICK IT UP. The KID at the front desk was completely dismissive and rude in telling us they "made a mistake." They messed up royally. But apparently their customers time doesn't mean much to them. HORRIBLE, despicable customer service. What's the point of paying the annual membership when we get this kind of service? NONE.
James J
April 21, 2025
1 out of 5
The manager withheld a normal competitor’s (Microcenter, Amazon, and Samsung) price match unless I joined the Best Buy Plus membership for an extra $50. I walked out. Trashy thing for her to do.
Response from Best Buy
April 21, 2025
Good Afternoon, James,
We certainly understand how you are feeling after not getting the assistance you needed while seeking a price match. We would be happy to review these concerns in depth with you. Please feel free to send our team a private message on social media which contains your full name, phone number, email address, and Google review: #65063291.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Steve J
April 14, 2025
4 out of 5
Wouldn't release my girlfriend's order. Finally did after about 20 minutes.