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Best Buy Lake Geneva
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Lake Geneva
How do I check product availability at the Lake Geneva Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lake Geneva Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lake Geneva stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lake Geneva Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1320 reviews)
Alicia S
September 20, 2025
1 out of 5
Extremely poor customer service.
Response from Best Buy
September 21, 2025
Hello, Alicia,
Thank you for sharing your feedback here. We would like to take a closer look into this with you to document any concern you may have here. To continue, please send us a private message or DM at the following Social Platforms with Google Review # 45802.
Facebook (https://bby.me/fyvc2b)
Twitter/X (https://bby.me/v7w4n2)
Instagram (https://bby.me/q9zytw)
We look forward to assisting you there.
John C
September 19, 2025
1 out of 5
Best Buy cannot service or honor warranties, service plans. August 17th my 77” Sony smart tv loses power. Will not turn on. I purchased the 5 yr. Warranty but earliest date I could schedule repair was Sept. 3rd. ?! On September 2nd my appt. is canceled. Rescheduled for Sept 10th? Not next day. “Unforeseen circumstances “. Sept 10th Tech’s show up but have to order parts. Rescheduled for Sept 17th. On Sept 16th I receive a call canceling my appt. “Unforeseen Circumstances “. Rescheduled Sept 20th, canceled, Sept 25th canceled, Sept 27th, I am not available, out of town. I am now scheduled for October 9th. I believe my probability of a cancellation is 80%. I will not go into detail about six phone calls and two store visits. Nice people but, ”There is nothing they can do.” Buyer beware. They can sell, they cannot service. August 17th first call, potential repair October 9th. 53 days and I might have resolution? I recommend CostCo or Amazon.
Response from Best Buy
September 20, 2025
Hello John,
It's unfortunate for us to hear that you are having trouble with your TV even more so that you are having issues with your warranty. We'd love to look into this for you. Can you reach out to us at one of the links below? You'll be connected to a representative and just mention Google Review #45503 in a private message to start.
Facebook (https://bby.me/3z4tck)
Twitter/X (https://bby.me/9w39kb)
Instagram (https://bby.me/69zjhr)
Thanks,
michael a
September 17, 2025
3 out of 5
Floor staff seems pushy felt like I was Being watched whole time, I understand keeping an eye out for shoplifting but I came in to drop decent amount of money for a specific product felt like they were just trying to rush me out n the middle of the day
A J
September 08, 2025
5 out of 5
We always get great customer service at the Lake Geneva store.