Best Buy Towson

Our old stovetop stopped working, so we headed to Best Buy and found a great out-of-box Samsung induction model already in store. We saved over $750 and were back to cooking the same day. The switch from traditional electric to induction has been amazing—fast, efficient, and super sleek. Staff was helpful, checkout was smooth, and the savings made it even better. Highly recommend checking their open-box deals!

Dear geek squad and potential ASUS computer purchasers. STAY AWAY! my fiancé purchased one of the top of the line computers available, I believe it’s called “pro art studio,” and the cost was roughly $3000. This computer crapped out after approximately 20 months of normal usage, and geek squad did nothing except for a standard diagnostics where they said it wouldn’t work, and needed to moved to a different tier. We could recover the data if we paid around $1600 or so…… thanks for nothing except telling me something I already knew and wasting my time. Next time we need a computer, or any electronics for that matter, we will take our business elsewhere. Any mom and pop shop will provide better service, offer some sort of discount, maybe fix for free? Not sure but it’s likely some concessions would be made. Thank you geek squad and Best Buy for a terrible recommendation and useless servicing. Do better than less than the minimum.

I definitely give the Best Buy in Lutherville store a Minus 5 star for its poor customer service. It should be named "Worst Buy" as it has the worst store associates and manager. They are ignorant, hostile, and they have no shame treating the customers like thugs. Same standards apply to the corporate customer service (phone). They have no shame to lie, deceive, and waste the customer's time and energy. By the way Worst Buy, don't waist your time and keep your canned review response to yourself. These responses are an insult to the reviewers' intelligence and they are absolutely ridiculous!

Chain store experience