How do I check product availability at the Towson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Towson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Towson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Towson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3264 reviews)
Richard S
May 08, 2025
1 out of 5
Called ahead. Said 1st 20 min diagnostic is free. Made appointment and on Africal said 1st 20 min is $40. I pay. My issue isn’t viruses or broken. The software is preventing me from connection and staying on the internet. Lady was rude. Showed me some updates to load. Didn’t even load them. I left. Loaded them. Same problem. Not fixed. Horrible experience.
derick j
April 24, 2025
5 out of 5
The service agent was nice,took his time made sure I got what I was looking for.
Big D
April 16, 2025
5 out of 5
I visited on Monday afternoon, and Mark( service assistant )was helping me with everything. He was very kind and helpful. I’ve been a Best Buy customer for over 5 years, and this experience was great!
BAPESTA
April 06, 2025
1 out of 5
The gentlemen with the clothes barely holding him together working in the camera department on Sunday, April 6th in the afternoon had absolutely zero clue what he was talking about. It’s evident he was just trying to rush me out.
Response from Best Buy
April 06, 2025
Hello.
Thank you for taking the time to reach out. We would like to learn more about your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65016351. We look forward to working with you.
Best,
^Allison