Best Buy Towson

Best buy has gone completely downhill. They sell you a warranty on your appliances. Which a lot of us purchase these warranties because it's easier to go through the store than it is the manufacturer. However even though you purchase a two-year warranty for your appliance through Best buy it is technically only a one-year warranty because they force you to call the manufacturer within the first year and then their warranty kicks in after that first year. So you pay all that money for just one extended year. Not to mention that they still might set you up for an appointment to have your appliance looked at and then just not show up. And when you call to find out why they didn't show up now they tell you that you need to call the manufacturer. That could have been taken care of on the initial phone call had they noticed the date of purchase and just said call the manufacturer before we send someone out. Don't make your customer wait two weeks for a service if you're not going to provide that service.

Horrible experience from start. Employees either knew nothing about products or didn't want to help explain or sell. Was told my laptop would arrive to my home and best buy never shipped it. Asked for overnight shipping and was told no asked for a refund and got hung up on. Waited over a hour waiting time getting transferred for a simple refund. They are cheap but it's not worth the hassle I rather pay the extra $200 at Microcenter. Poor shopping experience all the way around and now I can't imagine trying to use a besy buy warranty. Update 10 transfers later still no refund so i found out you can't call and ever talk directly to the store so it's just transfer after transfer

I ordered a specific game via the phone. Once I received the game I left to drive out of state. Unbeknownst to me I had been given the wrong game. I was told I could place another order and pay again and then when I got to another store, I could return it. So I should be charged twice. I eventually returned it in another state and gave the business to Target 🎯 .

Kevin from home theatre was very pleasant, super helpful, and very knowledgeable. I enjoyed the interaction with him and he was very kind and easy to talk to.