Best Buy Towson

Paid everything up front in advance and waited a month for delivery of a 16.6cu fridge for a 2nd floor apt. The delivery team showed up this morning and didn't even take the new fridge inside. Left it right in the street while I pleaded with them to at least try. They said it would not fit up the staircase. I specifically bought the new fridge smaller than the one they were going to replace and haul away to be sure that the delivery wouldn't be a problem (I've had this happen with other deliveries). The staircase has a turn but it is wide enough and tall enough to fit appliances as I have had them delivered before. I told them the fridge they are replacing is bigger than the one they are delivering. Lots of shrugging of shoulders, nodding heads, and broken English attempting to not be able to provide me with clear answers. I even used Google translate to force them to give me answers to why they wouldn't measure the hallway. They didn't measure the staircase. I called both the store and delivery dept. who both shared with me very hypothetical excuses why they could not deliver. "This could happen or that could happen....". Dont waste your time or money with Best Buy because they will take your money and then treat you like a bygone transaction instead of making the slightest attempt to deliver the customer service you would expect from a big box store with professional resources. All of their services and suppprt sound great in the store, but your experience will greatly decline as soon as you've swiped your credit card.

Waste of time taking the bus to come all the way here, over an hour’s ride, when they won’t take your device to diagnose and then repair, but they make you come back again and again. Located out in the burbs, it’s clear they don’t want to service the residents of Baltimore city.

I was standing by products looking for assistance for 10 mins and no one helped as they were clumped together talking. Then when I did get assistance I was met with “uhh I don’t know” and unhelpful information. Then a wee later passes and I’m picking up my item I’m told it isn’t ready yet when I specifically asked the person who helped me what time should I come and he said “anytime.” Get these incompetent teens out of here.

i really enjoyed my shopping experience with uriah , thank you so much best buy i got what i was looking for