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Best Buy Towson
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Towson
How do I check product availability at the Towson Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Towson Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Towson stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Towson Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3238 reviews)
T E
February 23, 2025
1 out of 5
Uses facial recognition without customer consent. If you've been in a best buy, they got it. They're implementing dynamic pricing, they already have the digital price tags on the racks. And on top of all that their selection sucks, stores are always messy and disorganized and, although I have class solidarity, the workers don't have any technical information on any of their products.
Response from Best Buy
February 23, 2025
Hello,
Thank you for sharing your review with us. We aim to provide a high level of service and a great environment to shop in. We can see that your recent experiences have not properly reflected these expectations. We'd love to follow up with you.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 6484769" in your message. Thanks!
Regards,
^April
Jeff B
February 16, 2025
5 out of 5
Surprisingly wonderful customer service from the store manager Jeremy and the Samsung expert Matt. Jeremy saw me wandering around and asked if he could help. He gave me some detailed answers about their policies and wanted to be sure I was happy with my recent TV purchase. He even encouraged me to return it if I wasn't 100% satisfied Matt answered some specific settings questions about my TV and was extremely knowledgeable and patient. These employees went above and beyond!
Noel S
February 06, 2025
5 out of 5
Came in looking for a laptop and Cheryl was extremely helpful, catered my purchase to exactly what I needed without pushing me to spend more and helped me feel comfortable with my purchase. She knew her stuff and had answers to all my questions.
Michael “
February 01, 2025
1 out of 5
Best buy in Towson,MD had an Pokemon Set available behind the counter. Would not sell it to me saying it’s for pickup only. Not possible since this is a in-store item only! No way to reserve through the app. Keeping it for themselves 👎
Response from Best Buy
February 01, 2025
Hello, Michael,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64764399. We look forward to working with you.
Regards,
^Aaron